Job description

You want to change people’s lives? We at DIH do this every single day - with game-changing and innovative technologies that improve human movement therapy for millions of patients around the world.

Since 2007, DIH has combined leading brands, innovations and people needed to create the market leader in the advanced rehabilitation technology industry. The DIH Group includes Hocoma, Motek Medical, and DIH China. Together, they drive medical technology in the field of movement rehabilitation and VR-based rehabilitation, research and -therapy.

Join us and become part of a global network of leading brands to redefine rehabilitation therapy standards of today and tomorrow!

What you will do

• Be responsible for technical services in the assigned territory/region
• Maintain high quality customer support on all inbound, outbound and email and telephone communication
• Provide superior technical support to our customers, having various backgrounds, from researchers in human movement sciences, computer sciences to physiotherapists
• Coordinate and collaborate with the Customer Success Manager to ensure optimal product performance and maximum customer satisfaction
• Register all service requests in our CRM system following regulatory guidelines for support and feedback surrounding medical devices
• Feedback potential product improvements to the Product Manager
• Prepare service quotations and maintain proper documentation
• Document, maintain, and organize service history associated with all installed systems
• Be flexible for frequent customer visits

*** This position will require travel up to 70% (field), 30% (office).

What you bring

• 0 - 3 years’ experience working with complex biomedical/medical devices (hardware, software and electronics)
• Superior customer service aptitude with a focus on responding to and resolving customer problems quickly and efficiently
• Strong organizational skills with superior attention to detail
• Excellent communication skills with internal and external stakeholders/customers
• Solutions and results oriented with the ability to work independently and as part of a team
• Excellent English language skills (spoken and written), additional foreign language skills are a plus
• Positive and open mindset and easily cope with changes
• Familiarity with motor driven robotics, electrical drive systems and manual therapeutic equipment
• Distinctive quality awareness and ready to achieve outstanding performances,
• Proficiency in Microsoft Office
• Valid U.S. driver’s license

Leading. Innovative. Reliable. Functional. Enabling. Passionate.

That is what DIH stands for. What do you stand for?

About Us

Our business is growing, and we are always on the search for talented people looking to change people’s lives for the better. At DIH people driven by dedication make the difference.
We offer an exciting and collaborative working environment with a lean hierarchy, open communication and high employee participation.

Job Type: Full-time

Pay: $67,985.00 - $73,044.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• No experience needed

Schedule:

• Monday to Friday

Work setting:

• Office

Ability to commute/relocate:

• Norwell, MA 02061: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Field Service (Preferred)
• Mechanical knowledge (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: Hybrid remote in Norwell, MA 02061

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