Job description

About the Job:

The Professional Services Engineer provides daily support to multiple client relating to issues/concerns of existing IT-related systems and new system implementations and upgrades. They will assist in handling troubleshooting, and resolving tickets as an escalation point for a multiple tier help desk. Professional Services Engineers are key contributors in the success of our Systems & Infrastructure Project Installations. This is achieved by ensuring client satisfaction throughout the project and by using years of experience to follow best practices.

Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to prioritize tasks and work on multiple tickets and/or projects simultaneously.

• Excellent listening and communications skills, both verbal and written.

• Work collaboratively in a team environment

• Strong customer relationship skills.

• Organized, detail-oriented and self-motivated.

• Ability to provide and maintain detailed documentation on each job.

• Ability to successfully train the client on the new solution(s) implemented.

• Problem-solving abilities and ability to meet reasonable deadlines.

• Ability to build positive and collaborative relationships.

• Willingness to develop professionally.

• Ability to work with little supervision and manage a project team.

• Provide leadership during service disruptions

• Participate in scheduled monthly maintenance during off-peak hours and occasional off-business hours

• Proactively identify opportunities for continuous improvement.

• Candidate must be able to follow defined procedures and have a fine attention to detail.

Qualifications:

• Associates degree or higher related to Information Technology preferred
• 5+ years of Network installation & administration
• Systems installation & administration
• Managed Service Provider, multi-tenant, or consulting experience desired

• Cisco & Fortinet security products
• Cisco, Fortinet & HPE routing, switching, & wireless
• Cisco & Fortinet SDWan experience
• Cisco UCS experience
• ShoreTel, & Mitel telephony
• Enterprise storage vendors including NetApp, HPE, & EMC
• Windows Server & Active Directory environments
• Microsoft Exchange & Office 365
• Enterprise storage, SANs & related storage protocols including ISCSI & NFS
• VMware vSphere

Job Type: Full-time

Pay: $70,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Work Location: In person

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