Job description

Position Summary

The Service Manager is responsible for ensuring the execution of all operational duties in relation to all aspects of services provided by delivering world class customer service, direction, guidance, and accountability per workflow needs, daily. The SM is accountable for the daily operational needs of the store ensuring maximum sales and profitability through merchandising, inventory, expense control, human resources management, and managing operating costs and shrinkage.

Essential Duties & Responsibilities

• Assists and directs employees in the store to ensure company policies, processes, and procedures are followed in accordance to company standards.
• Accountable for upholding Loss Prevention measures including assisting in the management of controllable expenses.
• Ability to perform job functions of other roles as needed (Cashier, Rental Associate).
• Collaborates regularly with the Store Manager and Directors on operational performance indicators and inventory status.
• Enforces safety policies and procedures; is a safety role model
• Review all Store and online storefront signage / pricing, daily to ensure accuracy, up to date and in excellent condition.
• All daily inventory management tasks are completed by deadlines to ensure accurate inventory of store.
• Handle and assist with ensuring open and closing procedures are followed.
• Ensure daily, weekly and monthly housekeeping standards are met and corrects all areas immediately.
• Informs associates of all promotions, events and other necessary job information to ensure customers are well informed.
• Ensures task execution and is responsible for a prioritized delegation of the daily workload among associates in execution of daily Workflow.
• Ensures the staff is trained and accountable for store policies and procedures, motivated, engaged, presentable, punctual, and providing exceptional customer service.
• Maintain strict cleanliness and organizational standards in the backroom(s) and outside – to include curb appeal and U-Haul presentation standards outside the building.
• Provides critical feedback and coaching to direct reports, as needed.
• Handle and resolves customer complaints as needed and in a professional manner in line with Company and ACE Hardware standards.
• Responsible for ensuring self / associates are knowledgeable of product lines and technology platforms.
• Responsible for ensuring the store is recovered and ready for business every day.
• Works with senior leadership to identify root cause IRAs and execute solutions.
• Other duties as assigned by the Store Manager and Directors.

Qualifications

• Minimum of 1-3 years retail operations experience.
• High School degree, some college preferred.
• Ability to handle multiple projects and tasks with a high attention to detail.
• Demonstrates ability to lead and develop others in a consistent and professional manner.
• Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations.
• Knowledge of retail computer systems, MS Word and Excel required.
• Strong knowledge of available product as well as ability to stay current on product trends
• Strong leadership and analytical skills.
• Strong problem-solving and organizational skills.
• Demonstrates comfort in regard to delegating and directing.
• Exhibits professionalism in appearance and demeanor
• Efficient planning and organization skills
• Strong team working skills with the ability to lead up to 3-5 employees.
• Technology proficient in general systems

Physical Demand

• Climb stairs and ladders using proper safety measures
• Lifting up-to 100 lbs
• Bending, Stooping, Twisting, and Reaching
• Use of hands for POS, Other Computer / software usage and equipment handling
• Standing for lengthy periods of time (up to 10 hours or more)

Work Environment

• Work in heated and/or air-conditioned indoor setting including in a warehouse
• Ability and willingness to work flexible or non-operating hours, including evenings, weekends and holidays to meet the needs of the business.
• Follow all COVID-19 protocols as directed by management and local ordinances including wearing of masks and gloves at all time

The purpose of this position description is to serve as a general summary and overview of the major duties and responsibilities of the job. It is not intended to represent the entirety of the job nor is it intended to be all-inclusive. Therefore, the position may be required or requested to perform for BBCO LLC and its Subsidiary entities, other work duties not specifically listed herein. Management reserves the right to modify, defer or rescind this position description at any time, with or without prior notice.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Shift:

• 8 hour shift

Ability to commute/relocate:

• Spicewood, TX 78669: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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