Job description
$70,000 - $80,000 Per Year
This position revolves around the service drive operation. The Assistant Service Manager will report directly to the Service Manager, and assist with employee training and service drive leadership.
We are excited for the opportunity to have you join the Mark Williams Auto Group team! As a family owned and operated business for over 30 years, we know what it takes to be successful. We expect members of our team to "Treat all customers as a potential lifetime purchaser, communicating a professional image that embraces honesty and concern for customer wants and needs." Below, you'll learn what's required for a prospective Assistant Service Manager!
What We Offer
- Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Health and wellness
- Flexible Work Schedule
- Saturday Lunches
- Discounts on products and services
Responsibilities
- Assist customers in servicing, repairing and explaining each service needed
- Understand customer; match requirements and concerns to various service options
- Explain service being performed and keep customer informed and updated throughout the service of their vehicle
- Stay up to date on new products, features, accessories and attending product training as required
- Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
- Participate in hiring and training of all service drive employees
- Report directly to the Service Manager
- Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Qualifications
- Strong focus on providing excellent customer service
- Automotive service background
- High school diploma or higher education
- Clean driving record & valid driver's license
- Driven personality, eager to improve and able to work within and support internal teams
Job Type: Full-time
Salary: $70,000.00
Schedule:
- Day shift
License/Certification:
- Driver's License (Required)
Work Location: One location
Job Type: Full-time
Pay: $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
- Weekend availability
Shift:
- Day shift
- Evening shift
Ability to commute/relocate:
- Cincinnati, OH 45245: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Preferred)
Work Location: One location
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