Service Technician

Full Time
Nebraska
$19.21 an hour
Posted Today
Job description
Description
Do you want to make a difference in people's lives? The Department of Health and Human Services (DHHS) is looking for you to join our team and work within our Eligibility and Enrollment (E&E) Unit within the Division of Developmental Disabilities (DDD). E&E completes assessments to make an eligibility determination for a person to be served on one of Nebraska’s Home and Community-Based Services. (HCBS) waiver programs for person with disabilities, including physical, intellectual/developmental, children with special health care needs, or the aging.

A successful candidate is someone who can thrive in a fast paced environment, has strong verbal and written communication skills, and is well organized.

What we can offer you:
  • Stable Employment Opportunity
  • Career Development and Learning
  • Tuition Reimbursement
  • 156% match of first 4.8% contribution to Retirement Plan
  • 13 Paid Holidays
  • Generous Leave Accruals and Benefits
  • Opportunity to be part of a caring organization
  • Flexible Schedules

The State of Nebraska values our teammates and offers a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status, or genetics.

You have the passion, we have the opportunities – let’s make a difference for Nebraskans!

Location: North Platte, McCook, Ogallala- DHHS Office
Examples of Work
This position provides a critical role in making eligibility determinations for the Aged and Disabled, Developmental Disabilities, and the Traumatic Brian Injury Waivers. The Waiver Services Specialist (WSS) is responsible for the following critical tasks for our State’s most vulnerable population:

  • Conducts extensive reviews of documentation and records of applicants
  • Administers Level of Care Assessments
  • Completes eligibility determinations for all HCBS waivers
  • Determines level of funding supports
  • Participates in informal dispute resolution meetings or appeal hearings regarding determinations of eligibility
  • Performs related work as assigned
Qualifications / Requirements

REQUIREMENTS: Bachelor’s degree and professional experience in: human services, education or health/medical; long-term care, gerontology, rehabilitation, health/disability case management, or children with special health care needs.

PREFERRED: Professional experience in direct care, healthcare, long term care, gerontology, rehabilitation, health/medical disability case management, children with special health care needs, or completing assessments. Knowledge of medical terminology and concepts. General knowledge of medical terminology and concepts.

OTHER: Possess a valid driver's license and have immediate access to a reliable vehicle. A state vehicle may be provided dependent upon office location.

Knowledge, Skills and Abilities

Knowledge of: current practices in the field of home and community based services, including: level of care criteria; general computer systems and operations.

Ability to: assess needs of applicants; communicate effectively to exchange information and resources to meet applicants needs; develop working relationships with individuals who are aged or with disabilities, their families, community professionals, program directors, agency representatives, and other groups or individuals with interests in people who are aging, or have disabilities including physical, intellectual, and developmental; assess pre-admission evaluation plans to determine level of care; assess service plan for persons aging or with disabilities; consult with and provide technical assistance to clients, families, providers, and agency representatives; operate and update computer tracking systems; interpret and apply agency and program rules, policies, and procedures; organize and evaluate program/operational data; communicate effectively in a variety of situations.

Skill in: active listening; asking questions; requesting information from applicants, service providers and other state agencies; interviewing techniques for gathering information; assessing client and family strengths and needs; working with families and individuals with special needs; critical thinking techniques.


We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! For more information on benefits currently offered to permanent teammates, please visit: https://statejobs.nebraska.gov/index.html#benefits

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