Job Description

The Service Writer (also known as a Service Advisor) helps advise service customers about how to properly repair and maintain their cars. We don't want advisors who are just order takers and who just nod their heads when the customer is expressing concerns. A Service Writer must have strong customer service skills, must be detail-oriented, can sell customer-pay work, and likes working in a fast- paced environment. The right candidate will have general automotive knowledge, an outgoing personality with expertise in developing relationships and trust, and excellent CSI scores. Bi-Lingual in Spanish is a plus!! Candidates must have a valid and clean NY driver’s license and must be able to pass a drug test and background check.

We offer:

• An aggressive pay plan with excellent bonus structure up to 70K per year
• State of the art facility
• Medical, Dental, & Vision (after 90 days of employment)
• 401(k)
• Paid vacation
• Discounted vehicle purchases

Responsibilities

• Interprets the customer's description of symptoms
• Clarifies description of problems so the mechanic can repair the problem correctly
• Translates complicated terminology into language the customer can understand
• Works with our customers to schedule service
• Verifies warranty and service contract coverage
• Develops estimates by costing materials, supplies, and labor, including deductibles, and sets expectations for cost and completion
• Prepares repair orders
• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Arranges service or repair and sets expectations for cost and completion
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and follows regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, trainings, and educational classes as required
• Greets all customers entering the service area with a friendly, professional attitude
• Verifies customer appointments and all relevant customer information (name, VIN, tag number, mileage, etc.)
• Performs other duties as assigned

Qualifications

• Must fully understand the sales process involved with advising service customers about how to properly repair and maintain their cars
• Must be computer savvy, including fluency with Reynolds and Reynolds or ADP, basic Microsoft Office knowledge, internet proficiency, and familiarity with state-of-the-art automotive computer software (such as MPI, manufacturer’s websites, etc.); Reynolds and Reynolds experience is a huge plus
• Must be highly organized with excellent communication skills
• Professional appearance and demeanor
• Must have an excellent attendance record and a commitment to being on time
• Must have a valid and clean NY state driver’s license
• Must be able to pass a drug test and a background check
• Must have an outgoing personality (a "people person")
• Must demonstrate expertise in developing relationships and providing excellent CSI scores

Company Description

WHY WORK FOR THE ATLANTIC AUTO GROUP?

The Atlantic Automotive Group provides the best opportunity for any Long Islander who wants to launch a career in the auto industry. Atlantic has locations all over Long Island. Atlantic brands include Genesis, Hyundai, Honda, Toyota, Kia, Chevrolet & Cadillac.

With over 1200 employees, Atlantic is clearly one of the major employers in Nassau and Suffolk Counties. As Atlantic continues to add new locations, finding new employees is a major priority.

The group firmly believes in cultivating talent from within seeking out talented employees who can become Atlantic’s future managers. Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each Atlantic location is like a small city that requires dedicated workers of varying skills and experience levels.

Atlantic is renowned for offering new opportunities to people with some automotive experience, ambitious workers with skills from other businesses, veterans who have served their country, both men and women, and/or to people of all backgrounds, ages, races, and nationalities.

WE WELCOME VETERANS

We believe in the abilities of our military, and we’re actively recruiting them to the Atlantic Auto Group team. Hiring a veteran can be one of the best decisions a company can make. Military veterans are quick learners and they're team players. They are leaders with discipline, training, and a passion for service. We’re actively recruiting veterans, transitioning military, service members, and their families to bring these attributes to Atlantic and to help us build a better business.

OUR BENEFITS

We currently offer discounted vehicle purchases to all employees and medical, dental, and vision, paid time off & sick leave as well as 401k benefits to our full-time employees who’ve met their eligibility requirements. With competitive pay plans, a 401k program, and Atlantic’s commitment to customer service, it’s no surprise that the Atlantic Auto Group is the eighth largest privately-owned car dealership group in the country.

ATLANTIC AUTOMOTIVE GROUP IS COMMITTED TO THE HEALTH AND SAFETY OF ITS EMPLOYEES AND CUSTOMERS. THEREFORE, PROOF OF VACCINATION WILL BE REQUIRED AT THE TIME OF HIRING.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Sick Leave
• 401(k)
• Paid Time Off (PTO)
• Competitive Pay Plans
• Employee Discount purchase program
• Employee Assistance programs