Position Summary

The Servicing Transfer Manager is responsible for overseeing the accurate, timely, and efficient setup of loans for servicing. The setup process establishes the baseline quality and accuracy of loan servicing data, driving the long-term customer (borrower, investor, payee and internal customer) experience with loans serviced by RoundPoint Mortgage Servicing by ensuring a high level of data integrity and quality. This Manager is also responsible for coordinating data transfers with new servicers when loans are service released. They are also responsible for communication with outside companies and investors during the servicing transfer process. Individual must be able to work under general supervision.

Primary Responsibilities

• Manage team of 4 – 10 Servicing Transfer Specialists
• Oversee all aspects of Loan Boarding and De-boarding
• Ensure compliance CFPB Servicing Rules and all other applicable regulation
• Establish and execute streamlined processes for data mapping, reconciliation, and scrubs
• Establish relationships and processes with all other lines of business
• Work directly with Servicing Transfer Coordinators, Transaction Managers, Transferors/Transferees, and Clients to ensure timely and accurate transfer of data
• Establish Key Performance Indicators and performance reporting for team
• Incumbent will be responsible for meeting RoundPoint's commitment to compliance

Qualifications

Required:

• 2 years Mortgage Transfers experience

• Must have 4+ years of experience working in a mortgage environment, preferably Loan Servicing
• Experience managing mid to large scale projects
• Experience working in and supervising departments within an innovative, rapidly growing small to mid-size company with a large focus on process improvement and efficiency through technology

• Leadership Skills – self-starting leader with proven ability to see the vision and drive frequent and continual organizational change and improvement to accomplish world-class service and superior quality; proven ability to formulate and execute strategic and tactical organizational and operational plans to improve operational performance and support corporate goals.
• Results Oriented – track record of delivering quantifiable results to the organization (i.e. analyze opportunities/risks, develop and execute related action plans and deliver results), highly organized and disciplined.
• Leadership Development Skills - proven ability to recruit, build/develop and lead teams comprised of a diverse group of scarce, skilled resources in a directly managed and/or matrix management environment.
• Mortgage Servicing Management Skills – proven ability to identify, collect and analyze operations performance data, market research data, and other related data to improve performance.
• Vendor Management Skills – proven ability to manage vendor/service provider relationships, including business case development, service delivery/productivity/quality standards development and ongoing monitoring, etc.)

• Expertise at consensus and relationship building with internal and external stakeholders
• Managing and mentoring capabilities
• Excellent written, presentation and oral communication skills

• Results Oriented – track record of delivering quantifiable results to the organization
• Highly motivated self-starter, organized and disciplined

Desired:

• MSP / Black Knight – Functional operational knowledge
• SQL – (Intermediate) coding /creating sub queries and complex joins
• Excel – (Intermediate) v-lookups / pivot tables / macros and formulas
• Bachelor's degree in a business curriculum or other preferred, not required, or relevant work experience preferred

RoundPoint's Employee Value Proposition:

Grow. Make a difference. Have fun along the way.

Our mission is to serve our homeowners and all of their homeownership needs. We do this by embracing challenges, executing with excellence, and fostering a positive work culture that encourages personal and professional growth. We are on the fast track to becoming the premier marketplace for all things home, and the National Mortgage News and Best Companies Group just named us one of 2019's Best Mortgage Companies to Work For! Without a doubt, RoundPointers are what make this company a great place to work! That's why we hire individuals who share our core values: Energy, Ethics, Execution, Everyone, and Earn it!

As a RoundPointer, we will empower you to innovate, provide meaningful solutions, set goals and crush them, play hard, and give back to the community! Our secret sauce is our mantra, All In. All Win. Together, we can achieve great things!

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is regularly required to talk or hear.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.