Job description
Responsibilities:
- Provide exceptional customer service by connecting with customers and having a customer focused mentality
- Follow Sharetea standard operating procedures, including safety and emergency precautions, cash handling, and providing high quality products to customers
- Provide positive feedback to encourage teammates and provide assistance and coaching as required
- Maintain a professional attitude towards customer problems or complaints
- Ensure interior and exterior of store is maintained to company standards
- Assist in the setup of special events
- Maintain and track store inventory
- Assist in all operating functions, including store maintenance, administrative duties, inventory management, etc.
Requirements:
- Be a tea lover!
- Have an enthusiastic attitude
- Be a team player
- The ability to learn quickly
- Problem solving skills
- Maintain consistent punctuality and attendance
- The ability to accurately follow instructions, including company policies and procedures
- The ability to multitask in a fast-paced environment
- Good interpersonal, communication, and organizational skills
- Retail service experience in food service setting is a plus
- Conversational ability in Mandarin or Cantonese is a plus
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