The Showroom Sales consultant increases sales, market share, company profitability and customer satisfaction by working with consumers in choosing plumbing fixtures and related items for kitchens, baths and recreational areas. Showroom Sales consultants provide expert product selection assistance, expediting orders from vendors and conducting customer visits as needed.

Job Duties & Responsibilities

Sales Ability/Persuasiveness

• Actively generates new business through project specification
• Leverages a deep understanding of interior design and kitchen & bath products to produce sales results
• Educates consumers on kitchen & bath products, the design process, the supply chain/delivery process and all of the timelines
• Qualifies customer as to their project size, budget, & taste
• Demonstrates effective listening skills to incorporate consumer wants into designs
• Demonstrates leadership in regional industry associations
• Learns and demonstrates understanding of basic analytic skills and their application to customers requirements
• Articulates the organizations value proposition
• Uses the selling process into all customer and internal activities
• Educations customers on how you and your organization differentiate from competitors
• Builds relationships, learns the value of relationships and views building relationships as a critical success tool
• Leverages relationships with past clients, vendors, channel partners, manufacturers, etc. to grow business
• Greet customers with smile and positive attitude
• Learn the customers wants and desires
• Confidence always be closing. Ask for the sale.

Customer Focus

• Recognizes different consumer types and adjusts approach with each for optimal results.
• Establishes trusted advisor status to become a liaison between the showroom customer and the installing contractor.
• Serves as a resource for the consumer and all parties involved in the project.
• Adds value to customer and internal interactions by understanding customer needs.
• Plans for upcoming customer meetings with a defined time management process.
• Demonstrates active listening skills to add value to consumer and internal interactions.

Contributing to Team Success

• Contributes to the professional image of the showroom by ensuring displays are clean and in working order, and pricing & binders are up to date.
• Operates effectively within vertical and horizontal teams.
• Demonstrates effective delegation and limited-scope management of others on direct tasks.
• Assumes responsibility for team outcomes (achievements and shortcomings).
• Leverages team interactions for improved individual effectiveness and actively participates in team activities to share best practices.
• Exhibits positive outlook, camaraderie, and passion for the job, business, customers, and team.
• Identifies showroom customer buying habit changes and relays that information to appropriate people within the organization.
• Know your branch, department, and individual budget.

Technical/Professional Knowledge & Skills

• Understands the basics of the construction process and when the various showroom products fit within the construction cycle.
• Learns and demonstrates competence in features and functionality of all product lines, as well as their application.
• Adds value to consumers and internal interactions by understanding the market, customers, suppliers, and competitors.
• Understands the nuances of competitor product offerings as well as their target audience and strategies on how they reach that audience
• Conveys accurate messages, ideas, and decisions through clear verbal and written communication.
• Demonstrates proficiency with related computer systems and applications (e.g. Microsoft Outlook, Word, Excel, PowerPoint, email, etc.).
• Understands own organizations profit model and makes sound decisions and recommendations to maximize profit.
• Commits to continuous learning on all products.

Required Qualifications

• Education - High School Diploma or GED equivalent required.
• Experience
  • Minimum 2 years in luxury product selling (home goods preferred)
  • Minimum 1 year in progressive sales or design position (2 years preferred)
• Effective written and oral communication skills necessary to communicate with vendors.
• Strong organizational and communication skills
• Knowledge of and skilled in the use of personal computers

Preferred Qualifications

• Product/Applications experience preferred
• Wholesale distribution experience preferred