Site Operations Technician - AIU Atlanta (ON CAMPUS - NOT REMOTE)
Full Time
Atlanta, GA 30328
Posted
Job description
Hands on IT Desktop Technician role responsible for Tier 2 - hardware and software support of desktop PCs, laptops, and peripherals in a corporate office and/or ground school campus setting. This person will be part of a team of technicians responsible for support of several locations. This role will take direction from the IT Manager or Supervisor and/or IT Lead Technician.
- Ability to logically troubleshoot common desktop support issues and document both problems and solutions in call tracking/problem management system.
- Prioritize and schedule support activities and serve as primary escalation point for business management.
- Act as liaison to sites for other IT teams.
- Utilize IT Management tools to manage end points and track incidents, problems, changes and requests.
- Participate in site related technical projects as required.
- Track and maintain inventory of all related equipment.
- Identify opportunities to reduce IT expenses and improve customer service.
- Cover scheduled evening and weekend shifts
- Perform miscellaneous job-related duties as assigned.
- Periodic travel to assist schools local to the area as needed and/or travel to remote locations as deemed necessary.
- Help provide training and direction to IT Work Studies
- Assist in documenting current and future process procedures
Qualifications
Knowledge, Skills and Abilities, Competencies
Knowledge, Skills and Abilities, Competencies
- Ability to manage incident and request queues
- Ability to participate in technical projects and technical teams
- Strong customer service, interpersonal and communication skills.
- Excellent troubleshooting capabilities
- Strong working knowledge of desktop systems
- Knowledge of various types of hardware and software
- Basic understanding of ITIL Framework
- Ability to learn and take direction from peers
- Ability to multi-task and prioritize
Education and Experience: Minimum
- Two year college degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) or equivalent experience required
- 1 year IT Desktop support experience
Education and Experience: Preferred
- Bachelor Degree in a Technology related field from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
- 1 + years IT experience
What we Offer*
- Salary Range between $55k to $65k
- Paid time off
- Comprehensive medical, pharmaceutical, dental, and vision benefits
- Health savings and flexible spending accounts
- 401(k) Savings Plan
- Life and Disability Insurance
- Tuition assistance
- Employee Stock Purchase Plan
- Additional benefits including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from.
- Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.
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