Job description

Job Roles/Responsibilities:

Title: : Content Review Analyst

Job Description:

Responsibilities:

• Assist our community and help resolve inquiries empathetically, accurately and on time
• Become and remain knowledgeable about client’s products and community standards
• Make well balanced decisions and personally driven to be an effective advocate for our community
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• Display a strong bias to doing what’s right for our community in supporting the client’s mission
• Investigate and resolve issues that are reported on clients site such as requests for account support and reports of potentially abusive content
• Respond to user inquiries with high quality, speed, empathy and accuracy
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Enforce Client’s Terms of Use by carefully monitoring reports of abuse on the site
• Review the reported content within agreed turnaround times and standards of quality
• Identify inefficiencies in workflows and suggest solutions

Qualifications:

Minimum qualifications

• Reasoning/analytical capabilities
• Education: High School Diploma/GED; Some degree of further education/college desirable
• Prior operations experience in a comparable service/process management environment
• Strong Reasoning and Analytical Capabilities
• High affinity and cultural awareness of political/social situation regarding the relevant market/region
• Near native-level verbal & written communication skills in English as well as the specific language in the job posting

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Health insurance

Schedule:

• 8 hour shift

Application Question(s):

• GED Required for this Role & Must have the Copy of GED

Work Location: One location

blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.