Job description

Fuel Travel is looking for a self-motivated software support and implementation specialist to join our team. The successful candidate will be responsible for working directly with customers to support and implement our custom SaaS based software applications which serve the hospitality industry. The position is full time (40 hrs a week). The successful candidate can work remotely, or from our Myrtle Beach, SC office.

Would you like the opportunity to...

• Work with an exceptional team of techies in a progressive yet relaxed environment
• Learn and grow with a company of endless potential
• Be a part of something special

If so, you could be an ideal fit for this position. Come join us!

Prior software support experience is preferred, but we are willing to train the right person. A bachelor or associates degree is also preferred but not a requirement.

Requirements

• Ability to communicate clearly and effectively in the English language, both oral and written
• Exceptional troubleshooting and problem solving skills
• Basic knowledge of web software technologies including HTML, CSS and APIs
• Strong work ethic and a positive attitude

• Desire to help people
• Passion for technology and the internet
• Organized, self-directed “manager of one”

Responsibilities

• General phone and email support (ticketing system) of SaaS applications
• New installation management
• Product training
• Software bug tracking and reporting
• Troubleshoot API (XML/JSON) communication and connections
• Understand and perform basic editing of using HTML/CSS/Javascript
• Over time, become an expert on all of our custom software products
• Create and maintain support systems including training videos, documentation, FAQ

NOTE: This is not an IT help desk position. You will not be required to help employees or customers with hardware, operation system, or typical IT role duties.

Along with your resume, please send a cover letter describing yourself and the reason you are seeking this opportunity. We want to get to know you. Include examples of your passion for helping people using technology.

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Language:

• English (Required)

Work Location: Remote

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