Job description

We are seeking an energetic and reliable AssistantSpa Manager at our beautiful spa in South Jordan!

Do people often describe you as a dynamic leader or a fantastic motivator? Have you always wanted to have the power to be hands-on and develop a positive culture in your workplace?

As the Assistant Spa Manager, you will help direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. Our ideal Assistant Manager will understand the necessity of collaboration and guide the staff to operate with efficiency through coordination, communication, and cooperation.

In this position, you are responsible and accountable for certain aspects of daily operations focusing on achieving sales targets (especially that of running the Spa Associate/Front Desk team) and delivering an exceptional level of customer service. If you are striving to achieve, want opportunities to be creative, and own your personal progress, then you found the right place to work!

Please come join us, if you:

- Have a great personality and excellent interpersonal skills!

- Have salesexperience - we need someone who can help us grow our business and maximize profit and revenue, especially with our Esthetics business

- Are a dynamic leader who can manage a diverse staff

- Have great communication skills and connect well with the Manager, the Staff, and the clients

- Consider yourself to be an excellent organizer (we want the spa to run effectively and exceedour customers’ expectations)

- Are an empathicindividual who can put yourself in someone else’s shoes – this is key when dealing with misunderstandings and upset clients

- Spa experience is a plus, but not required! We will teach you everything you need to know to be successful in the spa industry.

Responsibilities:

- Assist in creating strategies aimed at maximizing revenue and profits

- Perform analysis that drives business decisions and success

- Help analyze sales numbers in comparison to the marketing budget to manage profitability

- Manage spreadsheets and documents; experience with Microsoft Office and equivalent Google software a plus

- Use sound judgment, work independently, with minimal supervision

- Plan and direct to meet the daily needs of the operation

- Track staff schedules efficiently to optimize capacity, revenue and profits

- Maintain the utmost cleanliness and soothing ambiance of the premises

- Help Manage inventory effectively

- Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints

- Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations

- Hire, train, supervise, develop, mentor team members according to Hand & Stone policies and procedures

- Motivates and empowers the team to achieve high standards

- Manage the Spa Associates/Front Desk staff, including working at the Front Desk to drive sales and maintain excellent customer service

- Ability to work full-time with nights/weekend availability

- Support the Manager and Owners as needed

What’s in it for you?

- A great opportunity to implement your creative strategies to help our team become as successful as possible!

- Growth opportunities

- Competitive compensation

- Commission opportunities and generous bonuses

- Employee discounts

- Health benefits through preferred partners

- Join a team of amazing, friendly, and talented people!

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Experience level:

• 1 year
• 2 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• South Jordan, UT 84095: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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