Spanish Bi-Lingual Customer Service Agent
Full Time
Orlando, FL 32801
$16.45 an hour
Posted
Job description
Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.
Job Description:
Currently hiring Spanish Bi-Lingual Full - Time Customer Service Agents in Orlando, FL!
At AllianceOne we pride ourselves on living our corporate values of integrity, respect, professionalism, innovation and commitment. Due to growth in our business we are seeking talented professionals who will help us provide world class service to the consumers we work with and deliver exceptional results for the clients we serve.
As a Customer Service Agent, you will be answering inbound calls to assist customers with accounts, toll invoices, technical assistance, and DMV registration holds.
Provide excellent customer service to customers by:
- Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
- Responding to customers in a polite and courteous manner
- Projecting patience, empathy, caring and sincerity in voice tone and words
- Establishing rapport over the phone quickly and remaining positive and upbeat while following client guidelines and all rules and regulations
- Express thoughts and information clearly and succinctly
- Inspiring confidence and positively influence the behavior, actions, and thoughts of others
- Communicating unpleasant or negative information in a tactful manner
- Consistently meet established productivity, schedule adherence, and quality standards
- Be flexible, adjust quickly, and react positively to change
- Special projects as required
PAY: $16.45/hour
LOCATION: Orlando, FL 32807
Must be BI-LINGUAL in Spanish and English
HOURS:
Monday- Friday 10:45 AM- 7:15 PM + Saturday 8:00 AM- 4:30 PM
- In addition to Sunday, you will also have one of the following week days off: Tuesday, Wednesday or Thursday (this will be assigned based upon staffing needs)
Mandatory Training for the 1st 2 weeks- Monday- Friday 10:45 am- 7:14 pm
BENEFITS:
- Medical, Dental and Vision Benefits (Eligible for benefits on the first of the month following your hire date)
- 401(k) with company match after 90 days of employment
- Life Insurance, Short Term Disability, and Flexible Spending Account
- Generous Paid Vacation Package
Qualifications:
- Prior customer service experience (high volume call center experience is a plus)
- Professional verbal and written communication skills
- Outstanding attendance & work ethic
- Strong ability to navigate multiple systems while speaking with customers
- Must be self-motivated, problem solver and use critical thinking
- Good typing/keyboarding skills (a test will be given)
- Ability and openness to work professionally with a diverse customer base
- Works well in team setting
- A criminal background check and drug test are required
- Vehicle tag check will be done, and any outstanding toll violations must be paid before your employment with us begins.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at
recruiting@allianceoneinc.com
.
Questions?
- Please review our privacy notice available at the following
www.allianceoneinc.com/careers
- For additional information on AllianceOne visit our website at
www.allianceoneinc.com
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