This position is for Enclara Pharmacia, a Humana company. Enclara, is a wholly owned hospice and palliative care pharmacy business acquired by Humana in 2021. Enclara is the nation’s largest full-service pharmacy benefits manager (PBM) specifically for the hospice and palliative care sectors. Serving over 450 customers and nearly 100,000 patients nationally, Enclara works closely with hospices to reduce pharmacy costs, improve patient care and support caregivers through: digital innovations, flexible medication access, one-on-one clinical support, and excellent customer service.

Responsibilities

Summary:
Assists with handling the needs of hospice patients in the In-Patient Unit setting.

Schedule: 7 days on, 7 days off

Thursday: 8:00pm – 8:30am ET

Friday: 8:00pm – 9:00am ET

Saturday: 8:00pm – 9:00am ET

Sunday: 8:00pm – 8:30am ET

Monday: 10:00pm – 8:30am ET

Tuesday: 11:00pm – 8:30am ET

Wednesday: 11:00pm – 8:30am ET

(77 hours per pay period - eligible for shift differential)

Essential Duties and Responsibilities include but are not limited to:

• Perform the duties of a Clinical Pharmacist while performing at the established IPU goals without affecting profile accuracy or call quality.

• Builds and accurately maintains patient profiles on the IPU patient profiles
• Review and interpret physician orders
• Obtains verbal orders and processes e-prescriptions to maintain patient profiles as needed
• Verifies/validates fax and profile information and documents interventions per protocol.
• Collaborate with physicians, nurses, and other health professionals on appropriate drug therapy for hospice patients.
• Focus on medication misadventure prevention through Drug Utilization Review

• Provides appropriate therapy recommendations based on patient specific information and enhance patient care by documenting clinical interventions
• Assists with training and educating staff on the IPU process and protocols upon request.
• Adheres to all IPU and Call Center policies and procedures

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently and accurately in a fast-paced environment
• Must be able to comprehend and verify documents received via fax
• Excellent communication skills, both verbally and in writing
• Ability to manage multiple priorities
• Detail-oriented
• Ability to prioritize work and work well individually as well as within a team
• Excellent problem-solving skills
• Ability to complete assigned tasks
• Must possess excellent work habits
• Ability to exhibit flexibility in tasks, as requested.
• Ability to perform each responsibility satisfactorily
• Adherence to schedule based on specified goal
• Self-motivated

Education and/or Experience

• One year of Call Center experience or a minimum of 6 months of IPU experience
• Must be in good standing following company requirements
• Flexible to work in office or remotely
• Must have schedule flexibility

Computer Skills

• Typing/data processing accuracy and speed required
• Good windows-based computer skills
• Proficient in Docuware and Infinity

Certificates, Licenses, Registrations

• PharmD or PharmD candidate
• Pharmacist State Licensure in Pennsylvania or Tennessee, North Carolina, South Carolina, Maine, and Virginia (must be obtained post hire if not already licensed)

Additional Information

Interview Format:
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first-round interview, you will receive an email/text correspondence inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to the next round of interviews.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information to the application at Humana’s secure website.

Work-At-Home Requirements:
Must have the ability to provide a high-speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

COVID Vaccination Policy
Humana and its subsidiaries require vaccinated associates who work outside of their homes to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Scheduled Weekly Hours

40