Job description

THE UPS STORE, INC. together comprise approximately 4,800 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.

Job Description: The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree) but not required, two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

RESPONSIBILITIES

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates

• Schedules work assignments and facilitates weekly or monthly staff meetings

• Monitors, evaluates and maximizes customer service delivery and customer satisfaction

• Develops and implements the store marketing program

• Manages Center financials and prepares/provides reporting

• Manages inventory

• Reviews daily employee timesheets and submits for payroll processing

• Oversees Center maintenance, including cleanliness, safety, and organization

• Performs other duties as assigned

QUALIFICATIONS

• At least 6 months to 1 year of UPS Store experience
• Advanced education degree, coursework, or tech school desired but not required

• Previous store management experience required, including personnel and financial management experience

• P&L experience preferred

• Strong computer skills, including Microsoft Office and Adobe Suites

• Outstanding phone skills

• Bona fide management/leadership skills

• Willing to accept full accountability for Center operations

Salary Commensurate with experience.

Benefits

Flexible Schedule

Benefits

Flexible Work Hours

Benefits

Paid Training

Benefits

Paid Vacation

Benefits

Performance Bonus

Work Remotely

• No

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• On call
• Overtime
• Weekend availability

Experience:

• UPS: 1 year (Preferred)

Work Location: In person

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