Job description

• High School or equivalent diploma
• 4+ years of retail or operations experience, or 2+ years of Amazon experience
• 2+ years of people management experience leading teams of 20 or more, or 2+ years of Amazon experience
• Experience in operating a store or business unit
• Candidates must be at least 18 years of age

Job summary Who are we? Amazon Go is a new kind of store with no checkout required. We created the world’s most advanced shopping technology so you never have to wait in line. With our Just Walk Out Shopping experience, simply use the Amazon Go app to enter the store, take the products you want, and go! No lines, no checkout. (No, seriously.) At Amazon Go we offer a curated selection of delicious ready-to-eat breakfast, lunch, dinner, and snack options made by our chefs and favorite local kitchens and bakeries. Our selection of grocery essentials ranges from staples like bread and milk to artisan cheeses and locally made chocolates. To learn more about Amazon Go, check us out at amazon.com/go. Who are you? As an Amazon Go Store Manager, you help create a vibrant store culture based on customer obsession, trust, respect, continuous learning, and fun. You lead a strong and diverse team, appreciating their unique styles, perspectives, and backgrounds. Utilizing tools and standard work, you drive process, deliver repeatable results, and assist the Store Manager in leading the end-to-end operations in the store. You’re committed to delighting customers and get excited about offering tips on your favorite snacks, freshly prepared sandwiches and salads, and local goodies. Come join Amazon Go and help our customers get good food, fast! Job Responsibilities: · Manage a team of retail associates, including hiring and onboarding new associates, directing work, managing performance, providing regular feedback, and supporting career development and employee growth. · Partner with the Area Manager to manage and delegate daily operations to drive exceptional results, including executing standard operating procedures, managing inventory control and merchandising, identifying areas of improvement, implementing solutions, and providing ongoing training where needed. · Measure key performance indicators to drive performance metrics, manage inputs that deliver results, and convey performance results for regular business reviews. · Communicate an effective weekly labor schedule to ensure the right amount of labor in the right place at the right time, considering allocated labor hours, Amazon labor guidelines, and applicable labor laws. · Strike a balance between delegating to your team and executing tasks yourself, serving as a role model for the customer experience and stepping into the shoes of associates to provide a smooth experience for the customer or to teach/coach/develop associates. Follow up on delegated tasks to ensure successful completion. · Create and maintain a culture of engagement with the Area Manager by routinely listening and responding to feedback from associates and customers. · Work with Area Manager to create and maintain a safe, clean, and secure environment to ensure the security of all employees, customers, and products. · Respond to escalations and provide guidance to associates on what issues should be escalated or resolved on their own. · Work flexible hours including nights, weekends and holidays · You have the ability to lift up to 49 pounds and be on your feet for a shift, up to 10 hours at a time with or without reasonable accommodation · Able to obtain local food handling certification where required Candidates must be at least 18 years of age. Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
· Bachelor’s degree in related area · 3+ years of people management experience · Experience working independently in an ambiguous environment with minimal supervision · Strong written and verbal communication skills · Demonstrated success in problem solving and delivering results · Passion for Amazon and commitment to delighting customers Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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