Position Summary

The Student Aid Administrator will be responsible for assisting the Assistant Director of Scholarship Payment Administration with the processing of all student aid related inquiries and payment request matters from throughout the University of Hawai‘i System. In addition, the Student Aid Administrator will assist the Scholarship Development Office with cultivation and stewardship related activities necessary to improve communication efforts to various constituencies.

Reports To

Assistant Director of Scholarship Payment Administration

Essential Functions

Specific responsibilities and performance expectations include:

• Processes student aid payment requests received in paper form and electronic form. This includes, but is not limited to, verifying funds available, receipt of proper authorized signatories, adherence to criteria and eligibility requirements, obtaining required back-up documentation if necessary, adhering to IRS policy regarding processing of international student payments and taxation, creating vendor numbers and recording all student aid payment information in databases.
• Works efficiently on the timely processing and submission of daily payment requests received for student aid payment matters and submission to the UHF Fiscal Department.
• Works collaboratively with the UHF Departments, UH Financial Aid Offices, and UH System Office with inquiries, verification of student information, and processing of student aid payment requests.
• Maintains and upkeeps student aid records kept in UH’s online scholarship system and/or UHF’s database.
• Works collaboratively with the UHF Gift & Data Processing Department to create database entities for new student aid recipients.
• Responds timely and courteously to student aid payment questions, requests for changes, or issues concerning payments to students.
• Supports student aid payment trainings to UH faculty and staff as needed.
• Ensures past recipient information is recorded for the historical scholarship data project into UHF’s database.
• Able to cover duties of the Assistant Director of Scholarship Payment Administration as needed, (e.g. preparation and coordination of EFT transfers to UH Cashiers Office/Student Banner accounts).

• Assists with additional Scholarship Development Department functions as assigned.

Evaluation

The Student Aid Administrator will meet annually with his/her supervisor to put in place a plan for the year. At the end of each year, the Student Aid Administrator and his/her supervisor will review progress toward the annual goals.

Qualifications

• High level of professionalism.
• Successfully managed competing priorities and timelines in a cross-functional work environment.
• Superior communication, customer service and organizational skills.
• A demonstrated ability to be extremely sensitive to confidential information.
• Proficient in Microsoft Word, Excel and Outlook.
• Acquired a Bachelor’s degree (preferable).
• Project management experience (preferable).
• Willing to exemplify and live the values of the UH Foundation (accountability, excellence, integrity, service, teamwork, and trust).

Working Conditions

The Student Aid Administrator will work primarily in an office environment and will need to sit or stand for extended periods while either working at a computer, attending a meeting, or performing deskwork. Based at 1314 South King Street, Suite B, Honolulu, HI 96814, this position will involve travel, mostly by auto, but occasionally by other modes of transportation. The Student Aid Administrator must have a valid driver’s license and an acceptable driving record. The employee may need to work some evenings and weekends and must be able to work to the demands of the position, which may exceed a 40-hour workweek. Must be able and willing to travel interisland.