Job description
Posting Details
Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.
Position Summary Information
Classification Title
Student Services Specialist
Working Title
Student Services Specialist - Hickory
Location
Hickory, NC
Job Category
5
Position Number
097731
Department
Registrar - 240200
Description of University
Appalachian State University, in North Carolina’s Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls more than 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors.
Minimum Qualifications
Bachelor’s degree; or equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA.Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.
All degrees must be received from appropriately accredited institutions.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA.Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.
License/Certification Required
N/A
Essential Job Functions
The
Student Services Specialist serves a vital role as a representative and team leader at the Hickory campus in the efficient operations of Registrar functions.
This position provides information and assists with duties related to all aspects of the Registrar’s Office. Therefore, the position involves a high amount of public contact, particularly in-person and over the telephone. The position serves as administrative support to the Registrar at the Hickory campus and works on special projects as assigned by the Registrar or any Senior Associate Registrar.
Responsibilities include but are not limited to the following:
This position provides information and assists with duties related to all aspects of the Registrar’s Office. Therefore, the position involves a high amount of public contact, particularly in-person and over the telephone. The position serves as administrative support to the Registrar at the Hickory campus and works on special projects as assigned by the Registrar or any Senior Associate Registrar.
Responsibilities include but are not limited to the following:
- Fielding questions and problem-solving scheduling, registration, grading, or other operational-related issues pertaining to the schedule of classes or on-campus course offerings at the graduate and undergraduate levels.
- Assists current and prospective students, alumni, parents, faculty, and staff utilizing knowledge of university policies and procedures.
- Process registrations and resolve problems with student registrations.
- Works with students to submit proper documentation and forms to make record adjustments and enrollment choices, including grade changes, enrollment verifications, transcripts, audit forms, pass/fail forms, Dean’s certifications, late adds and drops, retro-active adds and drops, special course forms, and repeat forms.
- Interpret discrepancy reports and correct errors.
- Cross-train with other division and departmental support staff as needed and conduct research to resolve problems.
- Assists in reviewing website content for needed updates related to areas of responsibilities and ensures procedures within the Hickory campus are clearly documented and kept current.
- Supportive of exploring more efficient ways to perform tasks utilizing technology resources.
- May include other duties as assigned due to office needs or changes.
Knowledge, Skills, & Abilities Required for this Position
- Ability to lead a team with strong verbal and written communication skills.
- Ability to coordinate workflow in such a way as to ensure the timely completion of multiple activities.
- Ability to make decisions.
- Knowledge of office practices, techniques, and technology.
- Ability to answer inquiries independently and coordinate a variety of resources.
- Ability to convey information to others in a professional and courteous manner with a high emphasis on customer service, as well as in a manner that is clearly understood.
- Ability to multi-task work with frequent interruptions.
Preferred Qualifications
- Bachelor’s degree from a four-year college or university and a demonstrated possession of knowledge, skills, and abilities gained through experience in customer service in a university setting, preferably within a Registrar’s Office or other high traffic Enrollment Management area.
- Banner experience and experience working in higher education student services is highly preferred.
- Experience working with a diverse group of individuals and with minimal supervision is preferred.
Type of Position
Permanent Full-Time
Staff/Non-Faculty
Staff/Non-Faculty
Appointment Type
1.0
Work Schedule/Hours
Monday – Friday, 8:00am – 5:00pm
Number of Hours Per Week
40
Number of Months Per Year
12
Mandatory Staff
No
Physical Demands of Position
Typical physical demands of a professional position within a university office area.
Overall Competency Level
Contributing
Salary Grade Equivalency
GN05
Salary Range
Anticipated Hiring Range
31,200-40,000
Required Functional Competencies to Successfully Perform Job Duties.
Information/Records Administration: Ability to access, review, compile and store multiple sources of data and information to generate appropriate criteria for reports. Ability to determine sources and gather information, via interviews, surveys and other methods, to complete work in assigned program area(s). Ability to research, compile, explain, and present data. Ability to clarify the rationale for the information/records management policy and practices. Ability to train clients in how to use software, databases and related forms and tools.
Knowledge/Program & Organization: Knowledge of policies, procedures and precedents affecting program area(s), affecting program area(s). Ability to analyze and explain how policies or procedures apply to programmatic and client needs. Operational knowledge of the purpose of the program’s organization including its mission, services, clients and measures of business effectiveness. Ability to assess needs and assure assistance is appropriate to the situation. Ability to identify and understand non-specific issues and problems without standard resolutions and resolve them independently. Ability to modify processes using applicable technology, web-based data systems and programs.
Customer Service: Ability to develop and maintain productive and collaborative work relationships in order to facilitate effective service in assigned area and problem resolution with clients. Ability to explain the application of policies and procedures in terms of client needs and business results and goals. Ability to identify options and makes recommendations within established guidelines to meet competing needs. Ability to explain the application of policies and procedures in terms of client needs and business results and goals. Ability to identify options and make recommendations within established guidelines to meet competing needs. Knowledge of the value of program services to the client and how to deliver those services.
Leading Work Teams: Ability to lead or supervise lower level staff in the performance of program activities and/or functions. Ability to mentor and assist others. Ability to train individuals and groups in area of expertise.
Knowledge/Program & Organization: Knowledge of policies, procedures and precedents affecting program area(s), affecting program area(s). Ability to analyze and explain how policies or procedures apply to programmatic and client needs. Operational knowledge of the purpose of the program’s organization including its mission, services, clients and measures of business effectiveness. Ability to assess needs and assure assistance is appropriate to the situation. Ability to identify and understand non-specific issues and problems without standard resolutions and resolve them independently. Ability to modify processes using applicable technology, web-based data systems and programs.
Customer Service: Ability to develop and maintain productive and collaborative work relationships in order to facilitate effective service in assigned area and problem resolution with clients. Ability to explain the application of policies and procedures in terms of client needs and business results and goals. Ability to identify options and makes recommendations within established guidelines to meet competing needs. Ability to explain the application of policies and procedures in terms of client needs and business results and goals. Ability to identify options and make recommendations within established guidelines to meet competing needs. Knowledge of the value of program services to the client and how to deliver those services.
Leading Work Teams: Ability to lead or supervise lower level staff in the performance of program activities and/or functions. Ability to mentor and assist others. Ability to train individuals and groups in area of expertise.
Pay will be commensurate with applicant competencies, budget, equity and market considerations.
Posting Details Information
Posting Date
03/10/2023
Closing Date
03/26/2023
Competency Level Statement
If no applicants apply who meet the required competencies, then management may consider other applicants at a lower competency level.
Special Instructions to Applicants
For a complete application, please apply and submit all below-required documents electronically through Appalachian State University’s Job Board:
- Cover Letter
- Resume
- List of three professional references with contact information
Search Chair Name
Kevin Delgado
Search Chair Email
delgadoka@appstate.edu
Disability Accommodation Information
Individuals with disabilities may request accommodations in the application process by contacting Maranda Maxey, Director & ADA/504 Coordinator, at 828-262-3056 or maxeymr@appstate.edu.
Applicant Pool Preference
External (Post on the Web)
Departmental Information
AA/EEO Statement
Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.
Important Contacts:
Associate Vice Chancellor of Human Resources/Affirmative Action
Office of Human Resources
330 University Hall Dr.
Boone, NC 28608
(828) 262-3187
hr@appstate.edu
Office of Title IX Compliance
123 I.G. Greer Hall
Boone, NC 28608
(828) 262-2144
titleix@appstate.edu
ADA/504 Coordinator & EEO Officer
224 Joyce Lawrence Lane/Suite 112 Anne Belk Hall
Boone, NC 28608
(828) 262-3056
equalopportunity@appstate.edu
We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally.
Important Contacts:
Associate Vice Chancellor of Human Resources/Affirmative Action
Office of Human Resources
330 University Hall Dr.
Boone, NC 28608
(828) 262-3187
hr@appstate.edu
Office of Title IX Compliance
123 I.G. Greer Hall
Boone, NC 28608
(828) 262-2144
titleix@appstate.edu
ADA/504 Coordinator & EEO Officer
224 Joyce Lawrence Lane/Suite 112 Anne Belk Hall
Boone, NC 28608
(828) 262-3056
equalopportunity@appstate.edu
We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally.
Clery Act:
Clery Act Compliance
Division of Institutional Integrity
PO Box 32126
Boone, NC 28608
(828) 262-8111
clery@appstate.edu
https://police.appstate.edu/clery
Division of Institutional Integrity
PO Box 32126
Boone, NC 28608
(828) 262-8111
clery@appstate.edu
https://police.appstate.edu/clery
Diversity and Inclusion at Appalachian
We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally.
We understand that the successful implementation of diversity, equity, and inclusive excellence is the responsibility of the entire university community, including alumni and official university governing bodies. A diverse campus community supports an influx of broad and distinct ideas that increase learning opportunities and strengthen the impact of our community as we work collectively to achieve a just experience for all.
We actively encourage, support, and promote a global mindset and an equitable environment where all will know that they belong and are safe to express their culture, identity, values, ideas, opinions, and creativity. We are committed to creating a culture of equity opportunity for all, one that has an expectation of fairness, justice, and equity-minded practice at all levels of the university community.
We understand that the successful implementation of diversity, equity, and inclusive excellence is the responsibility of the entire university community, including alumni and official university governing bodies. A diverse campus community supports an influx of broad and distinct ideas that increase learning opportunities and strengthen the impact of our community as we work collectively to achieve a just experience for all.
We actively encourage, support, and promote a global mindset and an equitable environment where all will know that they belong and are safe to express their culture, identity, values, ideas, opinions, and creativity. We are committed to creating a culture of equity opportunity for all, one that has an expectation of fairness, justice, and equity-minded practice at all levels of the university community.
Background Check Statement
Any offer of employment to a successful candidate will be conditioned upon the University’s receipt of a satisfactory criminal background report.
Eligibility for Employment
Proper documentation of identity and eligibility for employment will be required before the hiring process can be completed.
Quick Link
https://appstate.peopleadmin.com/postings/39144
Posting Number
201502186P
blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.