Job description

POSITION TITLE: Beverage Supervisor

DEPARTMENT: Operations

GRADE/FLSA STATUS: S16--Exempt

BADGE TYPE/COLOR: Key--Blue

REPORTS TO: Beverage Operations Manager

SUPERVISES: Beverage Servers, Bartenders, Bar Helpers, Casino Cocktail Server, DR Bartender, DR Casino Cocktail Server

JOB SUMMARY:

Monitor Beverage day to day performance, in order to provide excellent customer service that exceeds company goals and implement strategies that drive service scores.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

Ø Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

Ø Manage the day-to-day operation of beverage service on assigned shift

Ø Responsible for planning, supervising, and monitoring the task and quality of work of the team members in assigned area(s)

Ø Responsible for daily schedules (shift, section, and break) for subordinates

Ø Manage staffing to business demand

Ø Conduct pre-shift meetings, including DVM board to provide information to subordinates

Ø Ensure that appearance standards are met, coaching and mentoring as necessary

Ø Communicate with team members regularly to facilitate the effective flow of communication throughout the company

Ø Ensure that guest service is at a consistently high level meeting resort standards

Ø Ensure service recovery activities

Ø Coordinate between shifts and departments

Ø Conduct Voice of Customer (VOC) callbacks

Ø Conduct time studies for round times and service quality and coach subordinates based on observations

Ø Train subordinates, providing each with the knowledge, development and appropriate direction to perform his/her responsibilities

Ø Provide continuous positive coaching for development of employees and appropriate corrective action when necessary

Ø Provide timely and accurate performance appraisals and accurate work history entries

Ø Exhibit sound decision-making with emphasis on motivating team and maintaining high morale

Ø Complete all shift-related paperwork and updates to DVM board

Ø Responsible for, or actively participates in, the initiation of personnel actions including but not limited to: interviews, training, candidate selection, terminations, performance reviews, promotions, transfers and disciplinary actions

Ø Monitor employees with cash to ensure proper cash handling procedures

Ø Ensure compliance with all policies and procedures

Ø Ensure all employees are following guidelines of the EBCI liquor laws as defined by the Tribal ABC Commission and/or NC ABC Commission

Ø Conduct a physical inventory of bar ware and requisition replacement items as needed

Ø Monitor asset control of liquor bottles, draft and bottled beer and wine

Ø Proactive with incidents and issues ensuring resolution with employees and guests

Ø Other duties as required to deliver excellent service to internal and external customers

Ø Other duties as assigned

Ø Adhere to regulatory, departmental and company policies/procedures in an ethical manner

MINIMUM QUALIFICATIONS:

Ø High school diploma or GED required

Ø One year of guest contact experience required

Ø One year supervisor experience required

Ø Six months full service bar experience or six months as a Casino Cocktail Server preferred

Ø CARE certified

Ø Must demonstrate the following essential knowledge and skills:

Ø Knowledge of beverage operations

Ø Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Ø Able to attend to multiple priorities simultaneously

Ø Excellent interpersonal skills

Ø Willing to learn and be adaptable

Ø Attention to detail/observant

Ø Documented teamwork behaviors and attitudes

Ø Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:

Ø Must be able to be on feet for 8 hour shift

Ø Must be able to stoop, bend, reach, kneel, twist and grasp items

Ø Must be able to maneuver and tap a keg weighing 165 pounds

Ø Must be able to lift 20 pounds and carry 5 pounds

Ø Must be able to respond to visual and aural cues

Ø Must be able to read, write, speak and understand English

Ø Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke

Ø Must be able to work a flexible schedule including weekends, evenings and holidays

Job Type: Full-time

Pay: From $54,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Weekend availability

Ability to commute/relocate:

• Cherokee, NC 28719: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Supervising experience: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

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