Job description

Excellent benefits package including 2 weeks vacation after 90 days and another 2 weeks vacation after 1 year of employment, medical and dental insurance, flex time, 8 paid holidays per year and 401K!

HOURS: 8am - 5pm M-F

• This position requires you to work in the Rockford, IL office.

Essential Responsibilities include the following:

• Train and educate Coordinators; identify opportunities for improvement and formulate strategies to strengthen their abilities to ensure a high level of service is maintained.
• Review Landstar Service Incident Reports (LSIRs) to ensure the proper handling of issues according to departmental procedures.
• Resolve escalated problems with field personnel, capacity, agents, customers and employees.
• Review requests for termination or unapproval of capacity.
• Monitor S.M.A.R.T. goals for Coordinators; work with management to determine further measures of performance.
• Monitor and manage the phone system to ensure proper coverage.
• Ensure monthly metrics of individual coordinator and department statistics are compiled and distributed.
• Identify opportunities to improve service trends among Agents, Capacity and Customers.
• Set an example, work closely and cooperatively with other departments within Landstar.
• Assist in developing, implementing and reviewing departmental processes.
• Schedule and lead staff meetings.
• Support specific accounts, agents or projects, as requested (may require travel).
• Administer company business funds, when needed.
• Achieve Supervisory S.M.A.R.T. goals as set forth.
• Administer employee files timely and accurately.
• Availability to travel occasionally, if needed.
• Availability to be on-call 24/7 in case of an emergency.

Supervisory Responsibilities
Directly supervises 9-15 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising and measuring performance; rewarding and disciplining employees; addressing complaints and resolving problems. Continuously review for process improvement opportunities.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills
Ability to work in a fast-paced environment with changing priorities
Ability to deal with time constraints and effectively manage deadlines
Excellent customer service, training, organizational, communication and problem solving skills
Good typing skills, 35+ WPM
Working knowledge of Microsoft applications and Internet
Working knowledge of iSeries400 operating system
Ability to analyze and implement projects to meet customer needs
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form, preferred
Education and/or Experience

Minimum Education: High school diploma, required; or general education degree (GED), required; Associate degree (A.A.) or equivalent from two-year College or technical school preferred.

Minimum Experience: One-year related experience and/or training (customer service, sales, transportation); or equivalent combination of education and experience.

Language Skills
Ability to read, analyze, comprehend and interpret instructions, technical procedures and governmental regulations
Ability to write routine and business correspondence, reports and processes
Ability to effectively present information and respond to questions in one-on-one and group situations involving customers, clients, the general public and other employees of the organization
Ability to read, write and speak English
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to create and interpret graphs.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfullyperformtheessentialfunctionsofthisjob.Reasonableaccommodationsmaybemadetoenable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk; and lift or move up to 25 pounds.
Abilitytositatworkstationforatleastan8-hourshiftandperformextensivecomputerandtelephonework.

Work Environment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.

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