Supervisor, Patient Accounts

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Overview

The Supervisor for Medicare functions under the general supervision of the Unit Manager and is responsible for the supervision, education, and training of all Inpatient, SNF and LTAC Medicare staff. The supervisor will assist the department manager in formulating, prioritizing, and accomplishing the goals and objectives of the department.

Principal Duties and Responsibilities:

• Develop, implement, and audit department policies and procedures.
• Assist with the implementation and maintenance of quality control programs to accomplish desired goals.
• Maintain a current knowledge of Medicare rules and regulations as they apply to inpatient, SNF and LTAC billing and follow up.
• Coordinate the timely billing and/or collection of all Medicare claims, using FISS system as well as payer websites.
• Develop, evaluate, and review with individual employee annual reviews and monthly QA assessments.
• Assist manager in individual projects, as needed.

• Minimum of two years' experience working with the Medicare program.
• High School diploma required. A Bachelors or Associate Degree preferred.
• Minimum of five years working in a healthcare receivables environment
• Ability to analyze and resolve complex problems and organize and prioritize work assignments.
• Requires high-level verbal and interpersonal skills to deal with insurance and employee problems and communicate effectively with staff and outside parties.

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.