Accountability and Scope

The Supervisor, Warehouse is accountable for supervising assigned warehouse personnel, functions, and activities, which may include one or more of the following areas: Receiving, Pulling, Bagging, Shipping, Kits & Government, Inventory Control, Customer Service, and/or as applicable, Facility departments and personnel. Oversight includes, but is not limited to ensuring all products are received in good condition; traceability is secured; documentation and handling of product is in accordance to ISO9100; products are stored and preserved appropriately; and packaged, shipped, labeled and/or assembled in accordance with Wesco standards, and customer requirements; as well as periodic and annual cycles counts, as applicable. The Supervisor, Warehouse will be responsible for managing the day-to-day activities, personnel, training and certification renewal procedures and records; as well as continuously evaluating the Warehouse efficiencies, staff, and work assignments to meet or exceed Wesco’s Quality commitment to provide on-time and error-free management and delivery of products to our customers.

Essential Duties and Responsibilities

• Maintain a strong, up-to-date knowledge of Wesco products and customers

• Maintain and apply accurately an expert level of knowledge and understanding of Wesco Warehouse work instructions, policies, and procedures in all warehousing functions and decisions

• Monitor and supervise all work activities involving receipt of products, documentation (certifications, forms, correspondence, and database entries), and ensure all responsibilities of assigned functional warehouse departments are performed in compliance with Wesco Quality Management System procedures, processes, and/or Wesco Work Instructions

• Ensure that all product packaging, storage/preservation, traceability, and shipping policies are adhered to within the warehouse to ensure compliance with order/customer requirements and that operational goals are met

• Coordinate, schedule, and delegate responsibilities and assignments to warehouse personnel within your functional scope of management

• Participate and supervise inventory cycle counts, warehouse audits, inspections, tours, and any 3rd party vendors that are onsite, as required

• Interact professionally through various forms of communication with coordinating department supervisors, managers, and employees across the organization to ensure all internal and external customer requirements are met

• For Receiving- Run and print Stock Transfer (ST/OT) reports to ensure everything is being received into the inventory

This job description is intended to generally convey the duties of this position. It is not an all-inclusive listing of duties and it

is not a contract, expressed or implied.

management system in alignment with quality standards and departmental work instructions, policies, and procedures; ensure accuracy of received items (quantity, documentation, etc.)

• For Inventory Control - ensure accuracy for all inventory by managing cycle counting, stock transfer processes/traceability, and reconciling inventory discrepancies

• Perform the functions of, and train and develop the skills of warehouse personnel to effectively perform root cause analysis to address discrepancies in resolving procedural, systematic, customer, and/or product issues

• Provide resolutions and justifications for internal and/or external discrepancies as it pertains to product specifications, warehousing, documentation, or shipment issues

• Ensure training requirements for new and transferred employees are met for all processes, procedures, including safety, security, and equipment, in alignment with department and facility work instructions and AS/ ISO requirements, as required

• Maintain, audit, and approve employee timekeeping records and submit to Payroll, as scheduled

• Perform daily order status reports (QBE); or run daily cycle count reports for department or work site as required

• Provide monthly productivity numbers for functional areas of responsibility to appropriate management personnel

• Utilize daily reporting data and discrepancy tracking methods to support strategies of process improvement from development stages to implementation and maintenance

• Prepare effective and timely performance evaluations, conduct reviews, administer salary adjustments, promotions or disciplinary actions and facilitate additional training or mentoring as, needed, driving maximum productivity and quality of processes, systems and procedures, in accordance with budgetary restrictions and compensation policies

• Conduct regular and impromptu employee meetings, and attend company-sponsored supervisory or training meetings, as required

• Operate Wesco vehicle to transport material to and from specified locations, as licensed, as assigned

• Communicate and train employees, and assist management with implementing strategies for compliance with established standards for quality, safety and productivity, and established policies and procedures

• Support organizational and operations efforts to maintain compliance with Federal, State, and local regulations including OSHA, DOT, IATA, and RCRA (as applicable to the facility)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Essential Competencies

• Action Orientated Ability to be self-directed, self-auditing and to formulate and direct actions with respect to all functions of the processes and procedures of the job and Wesco policies, directly contributing to Wesco’s operations and ability to successfully fulfill business commitments

• Business Acumen Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting the department's role in meeting the Company's financial goals and objectives; Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals

• Communication/Relationship/ Liaison Communicate frequently with department Manager or Administrative Supervisor, warehouse personnel, and inter-company personnel to plan, organize and coordinate with inter-working departments, suppliers, and shipping carriers; must have ability to communicate clearly and in a concise manner with all levels of the company and internal or external customers and suppliers, as required

• Directing Others Ability to lead and train Warehouse personnel with standard processes, procedures, Work Instructions, and regulations, while offering continuous process improvements of systems and communications of clear and obtainable goals

• Direction/Received Minimal supervision and instructions will be given for routine work and detailed instructions given for new activities or special assignments; must have the ability and willingness to accept and successfully fulfill any job-related assignments designated by the department management team, as required

• Discretion/Latitude/

Decision Quality Perform job tasks with approved discretion with regards to the daily workflow, functions and resources to perform the essential duties of the job

• Drive for Results Ability to consistently meet or exceed departmental and overall company goals and objectives, while offering continuous process improvements, driving the highest degree of customer service, profitable growth, waste reduction and people productivity

• Error Impact Ability to fully comprehend and avoid the impact of making erroneous recommendations, making decisions outside established work instructions or guidelines, or failure to complete responsibilities as required, which may result in serious delays to customers' schedules and loss of customer confidence

• Knowledge/Methods/

Processes Ability to apply strong product knowledge and advanced principles of supply chain and warehouse management procedures, techniques, material handling and equipment use and maintenance requirements, facility organizational standards and inventory data management programs and software

• Leadership Skills Ability to effectively instruct, coordinate and supervise activities and personnel of the department; ensuring that the goals of the department are consistently met, and ensuring Wesco policies procedures and practices are followed Ability to approach others in a tactful manner; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions, and follows through on commitments

• Mathematical Skills Ability to perform basic math functions and proficient use of a calculator

• Problem Solving Ability to solve common problems following established policies and procedures; more difficult problems or challenges should be escalated to the Department Manager for additional direction

• Reasoning Ability to solve common problems following established policies and procedures; more difficult problems or challenges should be escalated to the Department Manager for additional direction

• Systems/Resources Ability to utilize and train personnel in the use of internal warehouse and company-wide data systems and resources, as a critical aspect of accessing necessary information and communicating; systems include Wesco U.S. Intra-net system, database system, email, and the use of printers, labelers, copiers, and in-house telephone systems

• Written and Oral Skills Ability to read, write, speak, and present professionally and concisely, in a variety of communication settings, in English, in small or large groups

Essential Values

• Customer Focus Dedicated to meeting or exceeding the expectations and requirements of internal and external customers with excellence

• Ethics and Values Maintains high level of professionalism and business ethics, in line with Wesco’s values; Code of Conduct Polices and all local, State and Federal laws

• Integrity and Trust Performs all business matters in a trusted manner, being recognized as a direct and truthful individual, which adheres to and upholds all Wesco employment policies and procedures, Regulatory Compliance, safety, and security policies, as applicable

• Teamwork Fosters an open environment and encourages employees to work together cohesively

• Time Management Uses time effectively and efficiently, specifically related to meeting customer requirements and timelines with maximum efficiency

Education, Experience and Qualifications

• Education High School Diploma or GED is required Associates Degree and/or college coursework/ trade certifications in Inventory Management, Supply Chain Management, Logistics, or a related field, is preferred

• Experience Minimum of 3-5 years’ experience in multiple functions of warehouse or inventory management departments, with a minimum of 1 year within a lead position required Proven knowledge of the safety and legal documentation processes for handling related warehousing activities, including governmental regulations and ITAR

Demonstrated knowledge and application of AS9100 standard and procedures

Demonstrated leadership and administration skills and abilities

Demonstrated strong motivational skills and effective team building capabilities

Demonstrated ability to teach and train varying levels of employees by utilizing multiple methods of training and resources (such as on the job training, reading materials, testing, etc.) to ensure compliance with Wesco Work Instructions, specific customer requirements, and safety requirements

Proven ability to be alert and aware of safety issues, identify opportunities for improvement, implement and communicate safeguards, and apply safety standards at all times

Proven ability to effectively manage and train others to excellence

Demonstrated ability to resolve crises and engage in successful decision making/root cause analysis procedures

Demonstrated ability to efficiently coordinate working with internal and external customers and vendors

• Qualifications Ability to supervise, lead, train, and mentor Warehouse Leads and Level I, II, and III Warehouse personnel Excellent organizational and time-management skills Clear and accurate data entry and documentation skills Strong follow-through and perseverance to handle multiple tasks simultaneously Strong verbal and written communication skills, with professional daily interaction with internal and/or external customers’

Ability to work well within a team environment and independently Excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers’

Ability to be detailed oriented and perform in-depth research, as required

Ability to be cross trained in multiple critical areas of the warehouse Strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and basic Word and Excel, as required