Job Title: Supply Dispatch Clerk I

Branch: Milner Documents

Department: Dispatch

Reports to (Title): Director of Operations

Date: 02/15/2023

BASIC FUNCTION

Primary Responsibility: The Supply Dispatch Clerk I is responsible for providing administrative and clerical services in order to ensure effective and efficient supply dispatch operations.

WORK PERFORMED

ADA DUTY % TIME

NE

Responsible for taking service and supply inbound calls for commercial and residential customers while displaying excellent customer service

70%

NE

Able to multi-task in a fast-paced environment while completing such task as:

15%

NE

File all correspondence as necessary

5%

NE

Ensure the work area is kept clean and organized

5%

NE

Perform other duties as required

5%

EDUCATION REQUIREMENTS

• Requires high school diploma or equivalent

EXPERIENCE REQUIREMENTS

Zero to one years of experience in comparable industry experience

Experience required in the following areas:

• Customer and personal service – Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
• Ability to maintain a high level of accuracy in preparing and entering information
• Effective verbal, written and listening communication skills, including a knowledge of the structure and content of the English language including the meaning and spelling of works, rules of composition and grammar
• Excellent computer skills, including spreadsheet and word processing programs and e-mail
• Demonstrated record of dependability and reliability.
• Demonstrated analytical and problem solving skills. Ability to analyze information and evaluate results to choose the best solution.

Additional skills required:

• Excellent verbal and written communication skills.
• Excellent customer service skills
• Ability to diagnose and troubleshoot methodically and efficiently.
• Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
• Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.

WORK ENVIRONMENT

• Work in areas which require attention to detail in a varied environment.
• General office environment. May spend long hours sitting or standing.
• Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds

SPECIAL REQUIREMENTS

• Employee must complete required courses as described by Human Resources for all employees.
• This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.

BUDGET RESPONSIBILITY

• Secure and maintain work environment; PC, Phone and other assigned equipment.