Job description
At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, and technology. We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us.
Job Description
Why Devoted:
Make a difference... a big difference. You will have the opportunity, in a unique and dynamic culture, to be a part of something incredibly meaningful. We’re a disruptive startup with an inspiring mission. Learn and grow alongside our world-class team of healthcare, technology, and data leaders, dedicated to building a health plan and clinical services that care for everyone like they were our own mothers or fathers. Our team and board members have decades of experience in health care entrepreneurship, data, technology, services, and policy. With their support, we look forward to building a health plan and clinical services that will give seniors easy access to the high-quality care they deserve.
A bit about this role:
Our Support Engineers dig into nearly every aspect of technical life at Devoted. You will make sure our computers and software never stand between Devoted staff and get the job done. You will be front line tech support for problems large and small, will troubleshoot systems, manage accounts and users, keep our member data safe, and deploy new tools. You will improve the tech lives of all types of users, from health care domain experts to tech-savvy software engineers.
Responsibilities:
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Provide friendly telephone, remote & on-site troubleshooting, training and technical support to end users
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Troubleshooting a user’s access to a Google Doc, or figuring out why they can’t print it
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Setting up and configuring Google Chromebooks & Macs, printers, peripherals & local network equipment
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Manage the technical onboarding for new employees, improving the process as we add dozens of new hires in the coming months
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Integrate SSO into new cloud platforms
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Handling technical requests such as password resets, drive mapping and user accounts setup
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Packaging and shipping hardware to remote employees to enable our WFH team.
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Be the go to person for advanced troubleshooting needs
Attributes to success:
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You are a great communicator, out loud and in writing.
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This might look like clear and concise messages in Slack or a two-page user guide.
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Talking with all types of people energizes you, whether it’s explaining how technical things work or helping someone discover a new Google Workspace feature that makes their lives easier.
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You’re a skilled problem solver.
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You can figure out why someone’s multi-factor login isn’t working, or decide when a small office needs a network upgrade and make it happen.
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You work well in a busy environment, prioritizing so the right work gets done and following complex problems through to the end.
Desired skills and experience:
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1+ years’ experience in a tech support or technical help desk role
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A recent technical degree (EE, CS, MIS, including associates degrees) with experience in tech support or systems administration
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Experience working with Mac OS or Chrome OS environments
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Past work within Google Workspace
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Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
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