Job Title: Representative, Support Services

Company: Acclara

Department: Various Operational Departments

Leader: Supervisor

FLSA Status: Hourly/Non-Exempt

Work Location: Remote

Travel: Minimal (up to 10%)

Compensation: $14.00 - $20.57

OVERVIEW

The Support Services Representative is responsible for clerical and administrative functions that support production staff, allowing them to concentrate their work efforts to be more efficient and effective in the work they perform for our clients and Acclara.

Responsibilities include:

• 
  Responsible for opening, sorting, batching, date stamping, and distributing all incoming correspondence according to department requirements.
• Mail refund checks, patient letters and other documents/correspondence.

• Prepping charge documents received from client sources (i.e., file transfer program, EMR, courier)
• Responsible for accurately scanning documents. Complies with naming conventions that ensure documents can be located. Audits batches to ensure scanning accuracy.
• May document in patient accounts/invoices as assigned, such as, all claims mailed to Health Plans.
• Responsible for locating and accurately matching up claims to medical documentation and mailing to requisite payer.
• Obtains medical records from the hospitals/clients.

• Request clinical reports from clients as needed
• Performs lower level WQ edits, registrations, and bad address updates.
• Locates and copies Explanation of Benefits required for third party billing.
• Reconciles patient payment batches and prepares correspondence for data entry.
• Maintains copiers and resolves issues if possible. Submits repair tickets as needed.

• May perform receptionist duties.
• Other duties as assigned.

QUALIFICATIONS

• High school diploma or equivalent
• Familiar with Internet Explorer, Microsoft Outlook, Word, and Excel.

• Computer literate, able to use basic functions of a computer
• Excellent customer services skills
• Ability to read, understand and follow verbal and/or written instructions.
• Must have strong written and verbal skills to communicate effectively with all levels of the organization.
• Ability to perform under pressure in a calm manner

• Possess excellent problem resolution and time management skills.
• Work in a fast-paced environment handling multiple tasks.
• Able to sort and file correctly by alphabetic or numeric systems, use ten key and FAX machine.

Preferred Qualifications

• 
  1 + year previous clerical/customer service experience
• Knowledge of revenue cycle concepts

Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below are the physical requirements required while performing the duties of this job.

• The employee is regularly required to: stand; sit; talk; hear; use hands and fingers to operate a computer and telephone keyboard; and reach, stoop and/or kneel to install computer equipment
• The employee must have the specific vision ability to complete close vision requirements due to computer work
• The employee is required to be able to complete light to moderate lifting

Our Commitment to Diversity, Equity, and Inclusion:

We welcome and respect the variety of experiences, viewpoints, and cultural backgrounds that everyone brings to our workplace. Acclara makes every effort to promote a workplace where leaders model inclusive behaviors and individuals feel respected, valued, and empowered. Together, we promote and sustain an inclusive workplace where people feel a sense of belonging