Job description
Position Summary:
Responsible for assisting in all support functions and aspects of the business office to meet the stated mission, goals, and objectives of the Center. Accurately schedules all surgical procedures, based on allocated time, availability of surgical equipment and instrumentation and potential conflicts. The staffing of the Center is based on a teamwork concept. All employees will be cross trained in other jobs and will be expected to perform duties, other than their normal ones, as required by patient needs.
Duties and Responsibilities:
- Promotes the mission, vision, and values of the organization.
- Greets and directs visitors and patients in a prompt, courteous, and helpful manner, answers routine inquiries.
- Accurately schedules all surgical procedures, based on allocated time, availability of surgical equipment and instrumentation and potential conflicts.
- Acquires information on surgical procedures scheduled and communicates this information to applicable nursing staff.
- Contact surgeon’s office to confirm surgery start times.
- Enters surgery times and anesthesia times in computer system through case history.
- Assists in preparation of clinical paperwork for upcoming procedures and assembling surgical charts; including printing patient labels and creating patient wrist bands as needed.
- Operates office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment.
- Answers telephones, route calls, takes messages and provides general information.
- Opens and routes incoming mail; distributes correspondences and other material to appropriate people.
- Performs a variety of routine typing assignments as appropriate to the position; may draft basic correspondence, enter data, and print letters, labels, reports and/or other materials; creates and mails form letters.
- Copies, files, and/or scans and saves materials as requested; sends facsimiles. Maintains, processes or updates files, records, and other documents.
- Orders, stocks and/or distributes office supplies; makes coffee and maintains patient refreshment center.
Knowledge, Skills and Abilities:
- Communication skills: the ability to convey written and verbal information accurately and effectively.
- Excellent listening skills, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
- Must have excellent computer skills in Microsoft Word, Access, Excel and Outlook and the ability to learn the internal operating system. Ability to compose, type and assemble information in proper business form; type at least 40 words per minute.
- The ability to work concurrently on multiple projects with varying priorities. Works well under pressure and within deadlines and gives great attention to detail.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
- The ability to read and understand information and ideas presented in writing/type.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Time management: the ability to manage time. Ability to be flexible with schedules and duties; including, willingness and ability to work overtime.
- Excellent judgment and creative problem-solving skills. Self-reliant, good problem solver results oriented.
- The candidate will be highly motivated and work well both independently and in a team environment.
- Detail oriented, trustworthy, accurate work output and organized.
Job Type: Full-time
Pay: $14.00 - $18.00 per hour
Benefits:
- AD&D insurance
- Bereavement leave
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid jury duty
- Paid time off
- Vision insurance
- Wellness program
Healthcare setting:
- Outpatient
Medical specialties:
- Anesthesiology
- Surgery
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
- Overtime
Ability to commute/relocate:
- Ogden, UT: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Required)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Required)
Work Location: One location
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