Job description

Orlin & Cohen is one of the largest orthopedics practices in the region, with 19 offices in Nassau and Suffolk Counties, Queens, and Staten Island. We have been in business for more than 25 years and have over 1,200 dedicated healthcare employees in our care. Team members enjoy competitive salaries, exceptional medical benefits, and generous PTO. We are looking for an exceptional candidate to join our Orlin & Cohen team as a Surgical Coordinator. An ideal candidate will have knowledge of medical terminology and surgical scheduling as well as healthcare protocol.

Full Time Opportunity - 5 Day Work Week

• Monday - Friday (7:30am-4pm)

**A minimum of 2 years experience in surgical scheduling or in a related field, required.

Essential Job Responsibilities:

• Adhere to HIPAA Guidelines at all times.
• Manage inbound calls to ensure effective and timely resolution of patient issues.
• Verify and/or obtain patient demographic information.
• Build a great rapport with patients by possessing a positive warm and friendly attitude and every call.
• Listen, probe, and ask open-ended questions to get results.
• Efficiently answer patient inquiries by providing general information, and routing calls to surgical coordinators as is needed to resolve patient issues.
• Document all accounts, update patient demographics, and create medical records as required.
• Regularly monitor the surgical scheduling voicemail and return patient calls as is appropriate.
• Monitor individual surgical scheduling voicemails as instructed by supervisor or surgical scheduling leads.
• Must maintain a high level of professionalism and quality customer service at all times.
• Operate computer and IT equipment such as switchboards, headset etc.
• Escalate complex issues to surgical scheduling leadership for proper resolution
• Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to surgical procedures.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Other duties as assigned.

Education:

• High school diploma or equivalency.

Experience:

• Minimum 1-2 years of experience in a customer service position, preferably in a healthcare setting.

Other Requirements:

• Excellent verbal communication skills.
• Ability to multi-task and work in a fast-paced environment.
• Computer proficiency and ability to work with basic office equipment.

Performance Requirements:

Knowledge:

• Knowledge of manual/computerized scheduling systems.
• Knowledge of customer service principles and techniques.

Skills:

• Skill in communicating effectively with patients, physicians, and colleagues.

Abilities:

• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
• Ability to analyze situations and respond appropriately.

This job description is subject to revision at the discretion of the company.

*The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, budget and internal equity).**

*We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Orthopedics
• Surgery

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Lynbrook, NY 11563: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• New York State requires healthcare workers to be vaccinated for COVID-19, please confirm vaccination status.

Experience:

• Medical terminology: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Work Location: One location

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