Job description
Time Type:
Part time
Hours per Pay Period:
48
Shift:
As Assigned
Average rate:
Depending on Experience(This represents the rate for an individual with significant experience in this job)
Department:
Patient Access - Emergency/1st Floor
Current Bay Area Hospital Employee: If you are a current Bay Area Hospital employee, please apply through the Workday internal career site.
The future looks bright at Bay Area Hospital, and we are always searching for quality people to join our team. We offer a great atmosphere, competitive pay, a wide array of benefits, and many growth opportunities for our employees.
Job Description:
Switchboard Operator
The Switchboard Operator position involves screening and routing both internal and external calls. Working under supervision and within established protocols, operators perform tasks utilizing various telecommunication equipment along with some aspects of security monitoring including, but not limited to, hospital wide security alarms, gas alarms, generator alarms, refrigeration alarms and emergency code alarms, monitoring of select security camera's, overhead paging system, secure provider paging system and monitoring all systems for equipment failures and security. Establishes positive contact with the public by communicating precise information to families and visitors.
SKILLS AND ABILITIES
EDUCATION/CERTIFICATIONS/LICENSES/DEGREES
EXPERIENCE
GENERAL INFORMATION
Union Affiliation: UFCW
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and job skills required.
PHYSICAL/MENTAL/ENVIRONMENTAL REQUIREMENTS
Compensation Grade:
UFCW
Compensation Grade Profile:
U034
Bay Area Hospital is an Equal Opportunity Employer.
Part time
Hours per Pay Period:
48
Shift:
As Assigned
Average rate:
Depending on Experience(This represents the rate for an individual with significant experience in this job)
Department:
Patient Access - Emergency/1st Floor
Current Bay Area Hospital Employee: If you are a current Bay Area Hospital employee, please apply through the Workday internal career site.
The future looks bright at Bay Area Hospital, and we are always searching for quality people to join our team. We offer a great atmosphere, competitive pay, a wide array of benefits, and many growth opportunities for our employees.
Job Description:
Switchboard Operator
The Switchboard Operator position involves screening and routing both internal and external calls. Working under supervision and within established protocols, operators perform tasks utilizing various telecommunication equipment along with some aspects of security monitoring including, but not limited to, hospital wide security alarms, gas alarms, generator alarms, refrigeration alarms and emergency code alarms, monitoring of select security camera's, overhead paging system, secure provider paging system and monitoring all systems for equipment failures and security. Establishes positive contact with the public by communicating precise information to families and visitors.
SKILLS AND ABILITIES
- Demonstrates the ability to use a personal computer and various software programs applicable to the position.
- Is able to work with various machines and equipment, including but not limited to: computers, answering service, and radio paging system, telephone console, fax machine, back-up equipment, mobile base station, and laser printer
- Exhibits good interpersonal skills to deal effectively interdepartmentally & with the public.
- Exhibits the ability to maintain confidentiality, think and act independently with minimal supervision.
- Dependable regarding attendance and punctuality.
- Proven ability to multitask in a fast-paced environment and function well under pressure
- Thorough knowledge and understanding of hospital operations
- Ability to navigate and utilize web browsers, Microsoft Outlook, Word, Excel, and other software applicable to position
- Types over 25 words per minute
EDUCATION/CERTIFICATIONS/LICENSES/DEGREES
- High School diploma or equivalent education and/or experience preferred
EXPERIENCE
- Prior hospital switchboard related experience preferred
- Prior call center or dispatch experience preferred
- One (1) year experience in healthcare patient financial services, patient access, customer service or related area (registration, finance, collections, customer service, medical office, or contract management) preferred
GENERAL INFORMATION
Union Affiliation: UFCW
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and job skills required.
PHYSICAL/MENTAL/ENVIRONMENTAL REQUIREMENTS
- Requires extensive sitting with periodic standing and walking
- May be required to lift up to 20 pounds
- Requires ability to maintain professional composure in noisy, hectic, high-stress, patient care environment
- Requires significant use of personal computer, phone and general office equipment
- Needs adequate visual acuity, ability to grasp and handle objects
- Needs ability to communicate effectively through reading, writing, and speaking and hearing in person and by telephone
Compensation Grade:
UFCW
Compensation Grade Profile:
U034
Bay Area Hospital is an Equal Opportunity Employer.
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