This posting will be open for application submissions for a minimum of seven (7) calendar days, including the ‘posting date’. Sandia reserves the right to extend the posting date at any time.

If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug-releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sandia National Laboratories you may be required to comply with NNSA security requirements for MedPEDs.

If you have a MedPED and you are selected for an on-site interview at Sandia National Laboratories, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date.

$75,900 - $146,200

• Salary range is estimated, and actual salary will be determined after consideration of the selected candidate's experience and qualifications, and application of any approved geographic salary differential.

We are seeking a highly motivated and organized Software Systems Engineer to join the 9771 IT Service Management team. Service Management is a set of organizational capabilities for enabling value for customers in the form of services.

On any given day, you may be called on to:

• Work within a technical team of IT professionals to perform system configuration, software development or related application administration activities on the IT Service Management suite of tools
• Provide end-to-end service management solutions that meet the needs of our IT service team customers
• Manage work leveraging an Agile project management approach

The selected applicant can be a virtual worker located in any U.S. State or District of Columbia. Regular or periodic travel to your assigned work location may be required.

• Bachelor’s degree in Computer Science, Management Information Systems, or a related field plus 3 years of experience; or equivalent (AS + 7 years or no degree plus 11 years)
• Experience with one of the following:
  • Enterprise commercial software administration
  • Software development
  • Server host administration
  • Database host administration
  • Middleware administration
• Experience programming in one or more computer science languages (preferably JavaScript)
• Experience with COTS/cloud IT Service Management and IT Operations management platforms
• Experience with IT automation/workflow tools, system integrations and APIs
• Ability to obtain and maintain a DOE Q clearance

• Experience with COTS/cloud IT Service Management and IT Operations management platforms (preferably ServiceNow)

• Experience with IT Service Management practices (ie. Incident, Request, Change, Knowledge, CMDB and/or Problem Management)
• Demonstrated ability to organize, prioritize, and follow through to completion on multiple tasks, often under strict deadlines
• Strong teamwork and effective interpersonal and communication skills
• Ability to establish standards for development and maintenance of new and existing solution deliverables
• Ability to effectively prioritize and execute tasks in a constantly changing environment
• Demonstrated experience working in an Agile DevOps environment
• Experience in leading business requirements elicitation, testing, and software release management
• Relevant training/certifications (preferably ITIL & ServiceNow)

We provide enterprise service management services to Sandia, including enterprise logging services, IT service management, IT operations management, and 24x7 monitoring in the system operations center (SOC). Our teams utilize an agile approach to deliver and support these enterprise services and related processes.

Sandia National Laboratories is the nation’s premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs:

• Challenging work with amazing impact that contributes to security, peace, and freedom worldwide
• Extraordinary co-workers
• Some of the best tools, equipment, and research facilities in the world
• Career advancement and enrichment opportunities
• Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home)
• Generous vacations, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance*

World-changing technologies. Life-changing careers. Learn more about Sandia at: http://www.sandia.gov

• These benefits vary by job classification.

Sandia is required by DOE to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to obtain and maintain a DOE Q-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.

Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law.