Job description

Salary estimates are provided by the job posting site and not by Saddle Creek. Please apply and wage requirements/expectations can be discussed with a recruiter.

Department: Information Services (IS) – Infrastructure & Technical Services

Location: Lakeland, FL

Position Description

This role is responsible for provisioning, installation/configuration, operation, troubleshooting, and maintaining systems’ hardware/software and related infrastructure. This role will analyze and identify all or part of the existing or new computer (and/or server), peripheral, and network systems requirements, taking into consideration the special technology needs of the Sponsor.

Responsibilities

· Maintain the virtual environment and Cisco UCS blade infrastructure

· Purchase new equipment and annual licensing/maintenance renewals while maintaining capital and operational budgetary requirements

· Manage a windows domain environment

· Manage Exchange O365 and support the continued effort to move additional collaboration services to O365 (SharePoint, OneDrive, Teams)

· Create technology road maps; set and shape the direction of the compute environment.

· Install new/rebuild existing servers and workstations, building and deployment of systems images, and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements

· Monitor and manage daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media/locations

· Provide support per request from team members and system users. Investigate and troubleshoot issues.

· Repair and recover from hardware or software failures using root cause analysis practices. Coordinate and communicate with impacted organizations.

· Perform periodic KPI reporting to support capacity planning

· Develop documentation to include systems architecture, maintenance and operations procedures

· Manage hardware and software load balancing technologies

· Scripting via PowerShell, VB and batch files

· Follows ITIL framework / best practices

· Implement solutions to optimize the infrastructure operations, and for conducting research and development to ensure continual innovation as needed

Qualifications

Education/Certifications

· Bachelor’s Degree in Computer Science or Management Information Systems or related field preferred

· Microsoft, VMware, Cisco UCS, ITIL/EXIN, CompTia certifications preferred

Experience

· At least 5 years of experience designing and maintaining servers and systems’ infrastructure. The ideal candidate will have experience with the following:

· Enterprise licensing models and annual true-up reporting

· Microsoft Technologies: Windows Server 2012/2016/2019/2022, MECM, IIS, SQL Clustering, Client Operating Systems

· Virtualization technologies: VMware

· Business needs and requirements development.

· Experience with IT Operations Process models

· Experience with requirements analysis, systems design, full lifecycle development/management

· Strong experience in hardware engineering, performance analysis, engineering, and data center operations including standup and maintenance.

· Experience with systems security analysis, controls design and implementation

· Understanding of networking technology fundamentals; routing, switching, firewalls and wireless technology.

· Understanding and demonstrated experience with Active Directory Domain Services; ADUC, ADSS, ADFS, DFS, GPOs, DHCP and DNS.

· Understands purpose, use and implement SSL and other encrypted technology

· Experience in the 3PL; warehousing (WMS), transportation (TMS), Omni-channel, and fulfillment industry is preferred

· Experience in warehouse systems and bar-coding technologies including portable scanning and label printing equipment is preferred

Knowledge, Skills and Abilities

· Ability to travel up to 10% to provide site support as needed

· Knowledge of Enterprise Architectures

· Knowledge with Change Management processes

· Strong communications skills, both verbal and written

· Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices.

· Demonstrates strong problem solving / troubleshooting abilities

· Demonstrates ability to create scripts to solve business needs and challenges

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Application Question(s):

• What is your target salary range?

Education:

• Bachelor's (Preferred)

Experience:

• VMWare: 3 years (Preferred)
• designing and maintaining systems' infrastructure: 5 years (Preferred)
• IT Operations Process model: 3 years (Preferred)
• warehouse industry: 3 years (Preferred)

License/Certification:

• CompTIA (Preferred)

Work Location: In person

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