Dept Number/Name: 0-3510-000 / Information Technology

College Division: Info Tech-Information Tech

Salary Plan: Administrative

Job Code/Title: 4441 / Systems Administrator I

Hiring Salary/Salary Range: $50,000-$55,000

Work Schedule: Monday-Friday (8am-5pm) - FULLY REMOTE

Position Number: 00017950

ORGANIZATIONAL SUMMARY:

USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies.

POSITION SUMMARY:

The Systems Administrator I applies professional experience and training in information technology to administer enterprise business applications in a complex computing environment. The Systems Administrator I is responsible for a variety of duties which includes installation of software, application setup and changes, performance analysis, maintenance, security administration, and vendor relationship management.

RESPONSIBILITIES:

Application Administration: Configuration and administration of enterprise application system software on IT production and development platforms as instructed by the Product Owner(s) in Application and Web Services. These applications include but are not limited to: SQL service, custom developed and vendor supported platforms and other university operations applications.

Provide ongoing technical support: Coordinate and provide day-to-day support and assistance for customers in the operation of production systems and applications under control of the App & Web Services team. Perform or serve as vendor liaison for regular system maintenance including patching, backups and upgrades.

Performance Analysis and Application Monitoring: Routine monitoring of application performance, reporting any concerns to the Product Owner for further analysis. Monitoring of applications administered to assure uptime and appropriate response when there is a service outage (following established Service Level Agreements for the application(s).

Vendor relationship management: Interface with the software and professional services vendors in support of the enterprise applications. Coordinate support and tasks as requested.

Performs other duties as assigned.

POSITION QUALIFICATIONS:

MINIMUM:

Bachelor's degree in Computer Science, MIS or other field involving software and analytical training, or a Bachelor's degree with no specific required field and one year of IT related work experience, OR a combination of 5 years of IT related work experience and validated training. Preparation for a relevant IT certification, validated through certification requirements and documentation of completion, is considered to be related training.

PREFERRED:

Experience supporting a large user base for a variety of enterprise/vendor applications (both on prem and cloud based).