#HIRING for (Remote) Technical Support Representative

• MUST LIVE in commutable distance to Lake Forest, CA

MUST HAVE QUALIFICATIONS:

• 1-2+ years of technical support experience
  • Troubleshooting experience necessary
• 1-2+ years of call center experience
  • Good tenure
  • High Call Volume
• Data Entry
• Good Attendance
• Ability to work independently in a quiet, remote work environment

Schedule:

• MON - SAT
  • 6 - 8:30 AM start time (must be flexible to start during these times)
  • Latest end time will be 5 PM
• Must work on Saturdays, will have a week day off of each week with Sundays

Description:

PRODUCT LINES: Kwikset (primary)

The Kiwikiset product line is mainly specialty locks - they have one where you swipe your phone and it unlocks and others that have pin pads. These are typically more escalated calls because people could be locked out of their houses and what not.

General Duties:

• Receives consumer calls and emails in regards to problems, installation instructions and general product information.
• Answers high volume incoming technical support calls.
• Offers knowledge to consumers and directing them to the proper source if necessary.
• Handles a strong volume of calls with tact, diplomacy, and strong consumer service orientation in accordance with company guidelines.
• While working with consumers over the phone completes information on computer screen with all of the pertinent data.
• Requires basic knowledge of computer software for data input and retrieval.
• Responds to consumer repairs and requests according to Consumer Service procedures.
• Evaluate product problems, determines if product needs to be scrapped or if it can be repaired.
• Assist consumers on product such as installation techniques, product features and models etc. as requested by consumer service supervisor.

Top Skills Details:

Customer service, TROUBLESHOOTING, Product Support, High Call Volume, Customer Support, Call Center, Data entry

Additional Skills & Qualifications:

• Previous experience in the hardware and home improvement industry preferred.
• Technical mindset and the willingness to learn - most of this position is self taught - the biggest thing is their personality and willingness to learn. They want someone self motivated
• Type 35+ WPM.
• High School diploma or equivalent.
• Good verbal and written communication skills, bilingual in Spanish or French a plus
• Problem-solver; ability to deal with customers (internal and external) in difficult situations.
• Basic mechanical aptitude

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.