The Role

As a Technical Writer at Panther Labs, you will enable customer success by creating and improving public technical documentation to help users make the most of Panther's features and functionality. Success in this collaborative role will require working directly with stakeholders across Product, Engineering, Marketing, and Customer Success to create best in-class technical documentation and manage the collaborative processes required to develop new and updated content to support a rapidly-evolving product. The ideal candidate for this position will be equally comfortable testing and documenting features from the Panther Console web app and developer workflows including the Panther API and Panther Analysis Tool.This is a role on Panther's new and growing Customer Enablement team, so we're seeking highly-motivated and organized candidates who are looking for a chance to take on more responsibility over time within a hyper-growth company environment.

The Company

Panther is a cybersecurity company with the mission of detecting any breach, anywhere. The company was founded by security practitioners that lived through the challenge of protecting large organizations and wanted to build a solution that many teams could use. Panther solves modern security challenges with detection-as-code, a cloud-native architecture, and robust security data lake. Panther's platform, used by many industry leaders, enables security teams to focus on security, detect attacks, and protect their organizations without prohibitive overhead or excessive operational costs.

Backed by Coatue Management, Lightspeed Venture Partners, S28 Capital, Snowflake Ventures, ICONIQ Growth, and Innovation Endeavors, Panther has raised $120M, at $1.4 billion-dollar valuation, and is quickly accelerating its mission and employee base across the United States and Greece. Panther's customers include industry-leading technology companies such as GitLab, Coinbase, and Dropbox, and the company was featured for a second year in a row on EnterpriseTech30's startup list, most as recently as #6 on the list of mid stage, emerging technology companies!

Panther is a remote-first company with a culture of flexibility, written documentation, open company communication, and collaboration. Our values guide our every move: Be an Owner, Move Fast, and Take Care of the Team. We believe that by building a diverse group of remote individuals, we can push forward our mission and create a rewarding, inclusive, and fun work environment for our entire team.

The Responsibilities

• Working with Product, Engineering, and other stakeholders to publish new feature documentation and update existing content in line with product releases
• Writing and editing content and serving as publisher for internal crowd-sourced updates to Panther documentation
• Providing writing and editing support for a variety of customer enablement projects including knowledge base troubleshooting articles, long-form guides, and more
• Understanding the customer persona and product workflows in order to make improvements to the structure and reader experience of technical content

The Requirements

• Experience building, testing, and delivering best-in-class technical documentation
• Editorial expertise – specifically experience editing technical written content
• Experience managing projects through multi-step approval and publication processes
• Experience building consensus across multiple stakeholders in a fast-paced environment
• Hands-on developer experience (preferably with Python and SQL) is strongly preferred for this role

The Perks

• Equity
• Unlimited PTO policy
• Latest tech equipment & budget for your customized tech needs
• Comprehensive medical, dental, and vision coverage
• 401k program
• Remote-friendly
• Opportunities to attend industry conferences (remote or in-person)
• Annual company off-sites in awesome locations (when traveling comes back!)

Panther labs is an Equal Opportunity Employer. The Company prohibits discrimination and harassment on the basis of: race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding), gender, gender identity, gender expression, sexual orientation, marital status, age, religious creed, physical disability, mental disability, genetic information, military or veteran status, or any other status protected by law. All employment decisions are decided on the basis of qualifications, merit, and business need.