Technology Analyst
Full Time
Addison, TX 75001
$50 - $60 an hour
Posted Today
Job description
Work with Fortune Global 500 :: New Job Opportunity :: Senior Analyst :: Addison, TX :: Hybrid.
Job Description:
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.
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Job Description:
- The Commercial Strategy, Insights, and Analytics (CSIA) team serves as internal consultants to key functions across the business, including client’s brands, development, customer, marketing, digital, revenue, and sales organizations with specialized support for the executive leadership team.
- The team is fully integrated within the business functions to ensure close partnerships and to more effectively measure and drive company performance consisting of domain professionals who serve as strategic advisors to key partners.
- Candidate will support unifying CSIA platform management including processes, enablement, and measures of success to maximize platform efficiency and scale across knowledge, resources, processes, and capabilities.
- Led by the Director of Analytics Technology, you will assist in identifying and resolving shared pain points across CSIA managed tools. This includes streamlining and optimizing client’s operational processes, identifying areas for improvement, and implementing solutions that enhance team efficiency, productivity, and performance.
- Candidate will also develop and support CSIA’s documentation and enablement processes and standardize support and enablement for analytics and technology teams across supported tools.
- Additionally, candidate will support establishing metrics measuring CSIA’s efficiency and scale.
- Directly manage ongoing operational processes, including recurring meetings, project reviews, office hours, and project showcases, and vendor management and business reviews.
- In partnership with Analytics Product, identify and implement a consistent method for intake, prioritization, project planning, communication, audits, and steering across CSIA technology teams
- Support documentation and enablement including documenting roles, processes, functions, and stakeholders, and standardizing support and enablement for analytics and technology teams across CSIA supported tool
- Build and maintain a SharePoint portal documenting the aforementioned ensuring it is organized and easy to navigate; work with team members to identify and document knowledge gaps and create new content as needed; ensure that all content is accurate, up-to-date, and adheres to our organization's guidelines and standards; monitor and analyze usage statistics to identify areas of improvement and make recommendations for changes as needed; train and support users on how to effectively use the SharePoint knowledge base.
- Administer CSIA’s Jira projects and Confluence; manage user permissions and enablement; generate reports in Jira and analyze data to identify trends and areas for improvement; partner with Tech enablement to support CSIA teams in utilizing Jira for demand, prioritization and work management
- Develop and document a tiered communication framework and response plan for technology teams to use to communicate upgrades, outages, and minor platform issues.
- Support establishing metrics measuring CSIA’s efficiency and scale, such as quantifying tool usage and generating automated reporting to leadership; comparing tool usage against goals
- Provide consultation and support to CSIA users/teams on effective project management practices in Jira
- A passion for teaching individuals and teams how to increase their productivity and operational excellence through the effective utilization of technological tools and resources
- Exceptional organizational skills
- Strong analytical and problem-solving skills
- Continuous learner, bringing new insights and updated tools/methods for the team to demonstrate
- Collaborative and organized teammates, who build positive relationships and trust
- Professional experience in a large-scale enterprise environment
- BA or BS Bachelor’s Degree in a technical or STEM field
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.
#LI-SS2
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