We are seeking an Owner Solutions Professional:

• We are seeking candidates who currently reside in the state of NY only.

The Operations Team at Northern Credit Union is seeking an experienced, self-motivated, career minded individual to join a team of professionals dedicated to improving the lives of our members, their families, and our communities. Key success factors for this position include:

• An unwavering commitment to a long term career with Northern and to its Core Values, Vision, Mission, and Strategic Plan;
• Naturally competitive and open to coaching, continual professional development, receiving and providing feedback and willingness to challenge comfort zones;
• Excitement for the opportunity to improve the lives of our members, local businesses, and our communities through mutual value relationships;
• Commitment to creating a “WOW” experience for every member;
• Dedication to delivering high quality products and services ethically and honestly;
• The ability to excel in a self-regulated and fast paced work environment; and
• A demonstrated passion for delivering a unique and efficient member service experience by utilizing innovative cutting edge technology.

Job Responsibilities:

• Proactively role models by consistently demonstrating individual commitment to Northern’s Ownership philosophy by maintaining a positive attitude, high energy, creativity, and passion for member service;
• Consistently engages in recommendations, research and implementation of enhancements to further promote Northern’s Culture and Standard of Excellence vision;
• Actively educates employees and members through effective communication and training to increase awareness and usage of alternative, convenient service delivery channels, and electronic services.
• Reviews, approves, and processes checks deposited through electronic service delivery channels up to and including ATMs, Mobile Banking, Remote Deposit Capture, etc.;
• Troubleshoots, performs account maintenance and collects proper documentation for member requests;
• Demonstrates knowledge and understanding of the overdraft program and makes recommendations on fee reversals;
• Ensures quality and accuracy of team operations by performing regular audits to ensure complete and accurate information; and
• Reviews, develops, and documents processes, procedures, and workflow manuals to establish overall consistency.