Job description
JOB GOAL:
To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.
Kirkwood offers a very competitive benefits package as well. https://www.kirkwood.edu/about-us/faculty-leadership/leadership-team/human-resources/benefits-forms
GENERAL JOB SUMMARY:
The Test Center Supervisor oversees and manages the test center for all Kirkwood locations. They are responsible for hiring, training, and supervising staff, and ensuring excellent customer service for students, faculty, staff, and external organizations. Providing accommodations for testing services. The Supervisor maintains a secure testing environment, implements and documents testing protocols, and ensures fair and equitable testing practices.
The ideal candidate has strong organizational and managerial skills, experience in hiring, training, and supervising staff, and is proficient in software utilization and data analysis. They should have independent judgment, problem-solving and decision-making skills, strong communication skills, and the ability to handle pressure and deadlines.
The ideal candidate has strong organizational and managerial skills, experience in hiring, training, and supervising staff, and is proficient in software utilization and data analysis. They should have independent judgment, problem-solving and decision-making skills, strong communication skills, and the ability to handle pressure and deadlines.
UNIVERSAL CORE COMPETENCIES:
- Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
- Collaborate with Mutual Accountability- working together with a willingness to take ownership and accountability for our actions.
- Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
- Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
- Lead- regardless of title, through positive influence.
DUTIES/RESPONSIBILITIES:
- Manage and supervise daily testing operations, ensuring efficient and effective delivery of services.
- Develop and implement policies and procedures related to testing services.
- Train and evaluate testing center staff, providing regular feedback and performance evaluations.
- Monitor and maintain testing center software, equipment and technology, including the test center scheduling software.
- Collaborate with faculty, staff, and administration to provide testing accommodations for students with disabilities.
- Ensure confidentiality and security of testing materials and student information.
- Monitor compliance with testing center policies and procedures, as well as local, state, and federal regulations.
- Maintain accurate records and reports related to testing services, including test results and usage statistics.
- Coordinate and schedule testing services for various departments and programs across the college.
- Establish and maintain the test center schedule based on testing volumes.
- Perform other related work duties as assigned.
PERFORMANCE EXPECTATIONS:
- Provide outstanding customer services and serve as a positive representative of the department and with the goal of improving student learning and success.
- Establish and foster a collaborative team environment with a shared vision so that services are seamlessly integrated for students and faculty.
- Maintain professional relationships with other college test centers and tutoring services; internal and external testing organizations such as ACT, State of Iowa and other certification organizations.
- Communicate effectively through written, oral and electronic means.
- Manage a diverse variety of work duties efficiently, effectively and independently in an environment with regular interruption.
- Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.
The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.
PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:
Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.
MINIMUM QUALIFICATIONS:
- Bachelor’s Degree and two years of experience working with community college students or similar population
- Candidate needs to be eligible and maintain eligibility to proctor 3rd party exams such as Accuplacer, Pearson Vue and FAA exams.
- Previous Test Center Work experience
- 2-3 Years as supervisor of a team.
- Experience supporting students with accommodations
EEO AA/STATEMENT:
Kirkwood Community College shall not engage in nor allow unlawful discrimination against any employee or applicant for employment. This includes all employment practices, hiring practices, and unwelcome harassment of applicants or employees based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information or actual or potential parental, family, marital status or veteran status. If you have questions or complaints related to compliance with the policy please contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, Telephone: 319-398-5572, Email: equity@Kirkwood.edu or the director of the Office for Civil Rights U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, Telephone: (312) 730-1560 Facsimile: (312) 730-1576, TDD (800) 877-8339 Email: OCR.Chicago@ed.gov.
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