This is a temporary position that is expected to end on 08/31/2025. Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. Once hired, temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.

Are you a highly motivated, compassionate, and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?

If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division State and Regional Operations (SRO) is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its core values of commitment, family, innovation, inclusion, and excellence with a goal of delivering best-in-class customer service to clients and stakeholders.

Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced and evolving environment, have good communication skills, a positive attitude, strong work ethic and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team!

Supervisor I Performs highly complex administrative and supervisory eligibility program work. Supervises a unit of eligibility advisors and/or clerical staff responsible for determining client eligibility for Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (Food Stamps), Medicaid, and/or Medicaid for Elderly and People with Disabilities (MEPD) programs. Assigns and supervises the work of others. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. Job requires detailed oriented individuals with ability to apply complex policies and procedures. This position may require up to 40% of travel.

Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal. Reads cases and provide policy interpretation. Prepares management reports, analyzes information to keep management informed, and responds to issues. Plans, coordinates, and monitors service delivery in assigned area to ensure effective and efficient program operations with high volume activities in all areas. Interprets policies, procedures, rules, regulations, or standards to others (for example, staff, applicants, clients, providers, vendors, the public, and community organizations). Analyzes and effectively redistributes the workload to have a positive impact on timeliness, accuracy, and meeting program goals and expectations. Develops and maintains working relationships with others (for example, agency staff or representatives of community resources, other state agencies, federal agencies, or the public). Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon. Must be able to work in a highly stressful and fast-paced environment under constant pressure to meet required deadlines.

Knowledge Skills Abilities:
Knowledge Skills Abilities:

Knowledge of:

Local, state, and federal laws and regulations related to agency programs.

TANF, SNAP, and/or medical eligibility programs, including Medicaid for the elderly and people with disabilities, pregnant women, families, and/or children.

English language, such as vocabulary and grammar, required for documenting coaching notes, meeting notes, and performance improvement.

Ability to:

Establish and maintain effective monitoring systems.

Develop and evaluate administrative policies and procedures.

Develop and establish effective working relationships.

Plan, organize, assign, and monitor work.

Gather, assemble, correlate, and analyze facts.

Perform multiple tasks in a timely manner.

Respond to and resolve customer inquiries and complaints.

Skill in:

Managing customer service operations and supervising team.

Making decisions and solving problems involving varied levels of complexity, ambiguity, and risk

Selecting, managing, and developing team.

Monitoring and evaluating unit performance and developing appropriate corrective action plans.

Training, directing, and monitoring the work of others.

Communicating effectively, orally and in writing.

Operating a personal computer and use of software such as Microsoft Office applications.

Assertiveness to manage a team to meet high production expectations effectively, efficiently, and consistently.

Developing and maintaining working relationships with others such as agency team members or representatives of community resources, other state agencies, federal agencies, or the public.

Registration or Licensure Requirements:
N/A

Initial Selection Criteria:

Sixty (60) semester hours from an accredited college or university required. Relevant customer service experience may be substituted for education.

Degree from an accredited college or university preferred.

A minimum of two (2) years’ experience as a Texas Works Advisor (TWA) and/or Medicaid Eligibility Specialist (MES) is required, 3 years’ experience is preferred.

Recent TIERS and Eligibility Workload Management System (EWMS) experience is preferred.

Experience working in a professional customer service environment required.

Experience planning, organizing, and monitoring production work required.

Experience which demonstrates skill in communicating verbally and in writing required.

Experience in making decisions required.

Experience performing multiple tasks in a timely manner required.

Application indicates the willingness to work beyond normal work hours of 8AM-5PM as needed/required.

Experience using computer software such as Microsoft Word, Excel, and Outlook required.

Experience leading, mentoring, and/or motivating staff with varied skill levels and experience required.

Prior supervisory or leadership experience preferred.

Application indicates the willingness to travel.

Additional Information:
Number of positions to be filled: Various
Location of position to be filled:
1509 N Banks St, Pampa, Texas
This is a temporary position that is expected to end on 08/31/2025. Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. Once hired, temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.

Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

MOS Code:
There is no direct military code equivalent. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.

Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.