Job description
Oak View Group:
More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. Overview:
This role will pay an hourly wage of $18.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
About the Venue:
Moody Center is Austin’s new arena that gave the “Live Music Capital of the World” the world-class arena it deserves. Moody Center is a premiere 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena replaced the 45 year-old Frank Erwin Center and provides top-tier hospitality, artist amenities, and all of the benefits of a modern music venue. In addition, the facility will serve as the new home court of the University of Texas men’s and women’s basketball programs.
In 2022, Moody Center ranked #1 highest grossing venue in its category by Billboard Magazine and received the 2022-23 New Venue of the Year Award by Pollstar Magazine. We want you to be a part of our continued success! Visit www.moodycenteratx.com to learn more about our mission to be #BeATXcellent.
For additional information and news, follow @moodycenteratx on Facebook, Instagram, Twitter, YouTube and Tik Tok. Responsibilities:
Working Conditions
Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the
way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.
We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:
- We treat each other fairly and with respect.
- We act with integrity.
- We have an entrepreneurial spirit.
- We give back to our global community.
More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Our Guest Services Tour Guide is essential in leading safe and memorable experiences for Premium Members and guests at Moody Center. Tour Guides will provide an elevated level of service while conducting public and private arena wide tours on non-event days. Tour Guides have an exclusive opportunity to serve as a Moody Center ambassador through world-class storytelling with fun facts and engaging content. This position is ideal for anyone with a background in hospitality, customer service, and those with a flexible schedule.
This role will pay an hourly wage of $18.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
About the Venue:
At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences.
We believe our employees are our greatest assets
.
We strive to create a culture that empowers and inspires our employees to go
above and beyond
for our clients,
patrons
and community.
Moody Center is Austin’s new arena that gave the “Live Music Capital of the World” the world-class arena it deserves. Moody Center is a premiere 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena replaced the 45 year-old Frank Erwin Center and provides top-tier hospitality, artist amenities, and all of the benefits of a modern music venue. In addition, the facility will serve as the new home court of the University of Texas men’s and women’s basketball programs.
In 2022, Moody Center ranked #1 highest grossing venue in its category by Billboard Magazine and received the 2022-23 New Venue of the Year Award by Pollstar Magazine. We want you to be a part of our continued success! Visit www.moodycenteratx.com to learn more about our mission to be #BeATXcellent.
For additional information and news, follow @moodycenteratx on Facebook, Instagram, Twitter, YouTube and Tik Tok.
- Lead the overall experience of Moody Center tour guests throughout the arena.
- Escort tour guests around Moody Center, following a pre-determined itinerary and script.
- Confidently speak in front of large visitor groups and answer questions.
- Identify opportunities to create memorable experiences for special occasions like birthdays, anniversaries & other celebrations.
- Ensure ticketing, check-in, and guided tours maintain an acceptable pace and are on time.
- Maintain working knowledge of Moody Center, Oak View Group, and the University of Texas Basketball.
- Assist with ADA needs and provide accommodation for guests, as needed.
- Must be at least 16 years old
- Day-time availability during June-August. Event availability requirement is subject to change.
- Ability to quickly build rapport and engage with guests.
- Ability to memorize and recite scripts, facts, information, and stories.
- Demonstrated experience with public speaking.
- Excellent communication skills and ability to work in a fast-paced environment.
- Previous experience as a tour guide, public speaker, or hospitality concierge is preferred.
- Previous experience in a customer service-based industry is preferred.
- Previous experience within a sports, entertainment, or related field is preferred.
- Bilingual-English/Spanish, preferred not required.
Working Conditions
- Requires ability to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours.
- Physical requirements include feel and reach with hands and arms, walking, stooping, lifting to 50 lbs.
- Standing for extended periods of time.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is routed in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Vaccination Statement:
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada, we highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.
EEO:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.
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