Navigator Credit union is currently recruiting for a Traveling Sales and Service Representative in our Mississippi Region. This position will be required to travel with or without notice to cover at all our Mississippi Branches AND Call Center. If you have a passion for exceptional service and relationship building and want to work as part of a team that focuses on creating substantial value in the communities we serve, we want to hear from you! We encourage all interested, qualified candidates to apply. We provide paid vacation, paid holidays, 401k with a company match, medical, and several other benefits for our team members. Navigator Credit Union is an Equal Opportunity Employer. Navigator does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

ROLE:

• Traveling Sales and Service Representative's purpose is to provide a quality member experience through interactions either over the phone in the Call Center or face to face in the Mississippi branches. This position will have a thorough understanding of our products and services and the member's transaction requests to effectively offer the appropriate products and services matching their needs. They will be assigned to fill the gaps in branch OR the Call Center. This position will float as needed, with or without notice and be responsible to deliver an exceptional member experience. Will be required to take all phone calls or transactions in person efficiently, friendly, and accurately. Provides personalized banking services to financial institution members by exhibiting a passion for helping others. Works as a contributing team member with multiple teams throughout the organization.

RESPONSIBILITIES:

• Responsible for creating an exceptional member experience through listening, anticipating needs, and ownership of each member interaction through several different delivery channels. Maintains a friendly and welcoming disposition during external and internal member interactions.
• Branch: assists members with a variety of transactions using our Customer Identification Program procedures, open and close the branch, educate members on our products and services, works on special projects, balances ATM, vault and CDM, scan checks, balance cash recycler and teller drawer. Call Center: Properly identifies members for whom they are conducting transactions for or providing account information to. At all times ensures confidentiality and protection of member information. Is discreet and professional when discussing sensitive financial information with internal and external members either face to face or over the phone.
• Responds to all member requests through a variety of delivery channels, takes ownership of those requests and escalates member questions, concerns, disputes, or issues through chain of command when necessary. Responsible for taking ownership in all interactions and resolutions. Create and maintain a clean, neat, professional work environment and maintain a positive outlook and behavior towards external and internal members. Have the highest levels of integrity, leadership, accountability and teamwork.
• Cross train to be able to perform multiple roles within the branch and the call center. Must be willing to travel to any of our various branch and call center locations and able to work open to close during our normal business operation hours.
• Use our service expectations to build trusting relationships with Credit Union internal and external members and advocate for solutions while owning the member's experience.
• Must be available to work our normal business hours Monday through Saturday.
• Demand of myself, and others, the highest levels of integrity, leadership, accountability and teamwork.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

EDUCATION:

• High school degree or GED required. Additional on the job training courses may be required.
• 1 year previous sales and or customer service experience required.

SPECIFIC SKILLS/EXPERIENCE:

• Above average communication skills both oral and written.
• Proven ability to problem solve and manage several tasks and deadlines.
• Ability to work both individually and as part of a team.
• Must possess a pleasant, distinct disposition that reflects an enthusiastic, helpful attitude
• Bilingual preferred.

PHYSICAL REQUIREMENTS:

• Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Ability to receive detailed information through oral and/or written communication. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; and expansive reading. Those activities in which they must convey detailed instructions to other workers accurately.

WORKING CONDITIONS:

• Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Will be required to travel between locations when needed.