Job description

Player Services Representative will ways ensure guests receive exemplary customer service when explaining, instructing and assisting guests with the fundamentals of TS Rewards Loyalty Card and complimentary programs.

Rewards Desk at Turning Stone Resort Casino

Job description:

• Always greets guests in a courteous and positive manner.
• Always ensures players receive exemplary guest service when explaining, instructing and assisting guests with the fundamentals of TS Reward Card accounts and complimentaries.
• Efficiently and accurately creates and maintains TS Rewards Loyalty Card accounts as needed.
• Is thorough and accurate when verifying and recording guest information for new or changed accounts.
• Effectively issues Free Play offers.
• Always ensures own work area is kept clean and orderly throughout shift.
• Assists Auditing with variance issues.
• Always thorough and concise when checking guest accounts for points and complimentary offer availability.
• Ensures all essential paperwork is accurate and complete.
• Accurately assists guests with point purchases in the TS Rewards Gallery.
• Always ensures guests receive exemplary customer service when explaining, instructing and assisting guests with the fundamentals of complimentary programs.
• Answers all inbound calls and emails coming into the TS Rewards Desk in a timely fashion. Greets callers warmly, thanks them for calling, and remains calm and pleasant during calls.
• Periodically circulates gaming floor to assist VIPs with complimentaries, etc.
• Responds quickly and efficiently to the needs / requests of all VIP Guests, Casino Hosts & Junket Reps.
• Communicates & cooperates effectively with all departments.
• Always maintains confidentiality regarding guest account information including contact information, play history, bank and credit reports.
• Demonstrates thorough knowledge and comprehension of the gaming compact.
• Effectively redeems Players Choice coupons, and accurately balances out coupons at the end of each shift.

Job Requirements:

• High School Diploma/Equivalency or equivalent experience required.
• Excellent verbal and written communication skills are required.
• Previous experience in a guest contact position preferred.
• Excellent organizational skills required.
• Basic math skills required.
• Knowledge of data entry preferred.
• Must possess computer skills with knowledge of Microsoft Office including Word and Excel.
• Ability to use a calculator, printer, copy machine and scanner required.
• Must be willing to work a flexible schedule to include evening hours, weekends and holidays as needed.

Job Type: Full-time

Pay: From $15.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Verona, NY 13478: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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