Job description
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is Hiring! We are seeking a talented UX/UI Researcher to join our Innovation Lab on contract to hire basis. The User Researcher will work under the guidance of the VP of Innovation. This role is part of Broadridge’s Innovation Lab Team (605 Studios). The mission of the team is to identify new areas of focus, experiment and deliver POCs that will then be reviewed and prioritized for full production by the business, and function as a new business/product offering.
Work-Mode: This is a remote role where you will work off-site. Travel is limited and generally used for team learning and collaboration meetings.
Job Responsibilities:
-
Conduct research to deeply understand the needs, pain-points, behaviors, and emotion of researcher journeys in the context of conducting product research.
-
Lead, improve, and maintain research excellence and consistency across multiple projects.
-
Create and document research and metric best practices, standards, guidelines, and processes that enables research to achieve or exceed acceptable levels of excellence while allowing flexibility and researcher autonomy.
-
Educate through onboarding, training, refresher courses and reminders of research best practices/standards.
-
Assist researchers through mentorship and consultancy.
-
Enable communication and collaboration channels, such as a peer review process.
-
Create and enact quality controls.
-
Monitor and encourage adherence to research best practices, standards, and processes.
-
Help product teams and stakeholders understand research, its benefits, when and how to engage with research, and the appropriate interpretation of results.
-
Help share research insights more broadly.
-
Develop, maintain, and encourage quality and consistent collection, synthesizing, sharing, and finding of research insights to assist with knowledge management.
-
Help develop and encourage the proper and consistent use of tools to enable quality, consistency, and efficiencies in research.
-
Take on ad hoc research requests.
Qualifications:
-
Bachelor’s degree or equivalent in discipline related to one of the following disciplines: UI/UX design, Market Research, or similar industry experience.
-
4+ years in the Research/Innovation Space
-
Extensive knowledge and experience with driving and applying user-centered design processes while working collaboratively with customers, and cross-functional internal teams
-
Demonstrable experience using qualitative and quantitative tools for A/B testing as well as leading focus groups, customer interviews and the creation of research artifacts and reports
-
Highly communicative (written, verbal, presentation) in a way that generates empathy and engagement from the client and design team
-
Have a natural skill to engage with people at a deep level. Whether observing or interviewing customers, or working with fellow team members and clients, a service designer should be passionate about representing the human perspective in design and should have skills in bringing this passion to life for the team.
-
Good understanding of current and emerging technologies and how they can impact design
-
Strong knowledge of project management
-
A passion for research, technology and product
-
Diverse and strong portfolio of work
-
#LI-MR1
-
#LI-Remote
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click
here
to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to
BRcareers@broadridge.com
.
blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.