Job description

Must be fully vaccinated against Covid-19 prior to scheduling an interview!

The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner.

The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure.

Location: Cleveland Clinic Main Campus Hotels
Available Shifts:
-2:30PM - 11PM - Must work weekends

-10:30PM-7AM - Must work weekends

Requirements:
-All candidates must be fully vaccination (Covid-19) or have an approved exception for this location.
-Must have a Valid Drives License

Job Duties:

• Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients
• Acknowledges and greets customer within five feet with a professional and friendly demeanor
• Uses guest last names during interactions
• Uses salutation of the day and welcomes guests to the location
• Practices proper Towne Park phone etiquette
• Posts up in designated areas when not completing tasks
• Runs at top speed to park and retrieve vehicles and drives slowly and cautiously
• Assists guests with bell services and luggage storage as needed (when applicable)
• Opens all vehicle and property doors for guests
• Assists customers with directions, taxis, reservations and other inquiries
• Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
• Delivers messages, items and/or guest amenities as requested
• Transport guests to appropriate places that are approved by the location (when applicable)
• Explains parking rates and retrieval procedures to guests upon arrival

Kindly,

Towne Park!

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Overnight shift
• Weekend availability

Supplemental pay types:

• Tips

License/Certification:

• Driver's License (Required)
• Must be fully vaccianted / Covid19 (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

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