Job description
Transit Team, Inc.
Key Accountabilities:
- Effectively manage all aspects of the PACE and CPS contract by achieving key contract metrics, such as described below:
- On-time performance of 95% or better for pick-up within 20 minutes of scheduled time.
- Maintaining acceptable productivity levels and managing contract specific liquidated damages.
- Maintain call center performance requirements of 95% of calls answered within two minutes and talk time of 120 seconds or less.
- Monitor and assure all appropriate reporting is completed, per contractual language, including:
- On-the-road reporting monitoring plan is followed and reported to PACE and CPS.
- All accident/incident reports are completed and mailed to PACE and CPS within 24 hours.
- Conducting periodic departmental audits.
- Manage and ensure SCR passes PACE and CPS audits. If audit issues arise, develop action plans to deal with issues.
- Oversight of vehicle maintenance plan and ensures fleet availability to meet service requirements.
- Daily, weekly, monthly review of all key operational metrics.
- Assist with oversight of safety and training program to ensure compliance with company, contract and regulatory requirements.
- Assist with strategic goals to identify and grow the business through the addition of school bus service contracts in the region, including:
- Identifying and vetting new opportunities, along with supporting the bid submission process.
- Upon award, creating and executing a recruiting, hiring, and training program to support contract start-up.
- Developing operating best practices, consistent with regional efforts, to ensure a high level of contract performance through exceptional KPIs.
- Ensuring fleet availability and adherence to contractual requirements.
- Provide oversight of operations and ensuring department continuity on existing transportation service contracts, while ensuring a successful start-up.
- Facility identification and preparation for new service operations.
Duties and Responsibilities include but not limited to:
- Oversees dispatch performance to ensure productivity standards are achieved for all contracts.
- Oversight on fleet to ensure maximum fleet availability for daily service delivery.
- Coordinates with maintenance team to ensure PMIs, inspections, and any other contractual or regulatory requirements are being performed.
- Monitors call center processes and performance to maintain and improve customer service quality standards.
- Monitors the development and implementation of operating policies, procedures, performance measure and feedback system.
- Monitors and evaluates driver retention, productivity and safety performance.
- Assist with all training to ensure that all team members acquire the knowledge and skills required to perform the duties in a productive and safe manner.
- Ensures proper staffing levels across contracts and work with HR to develop recruiting, hiring and training action plan.
- Coaches and holds personnel accountable in accordance with company policies and procedures, up to and including termination.
- Arbitrates disagreements between company personnel to ensure the highest degree of employee satisfaction and goodwill.
- Develops practices, procedures and strategies that produce an efficient, effective and safe paratransit system in strict conformance with SCR policies and procedures.
- Implements short and long-term goals and objectives
- Ensures that records management policies are executed according to SCR and contractors’ requirements and policies.
- Manages, develops, and oversees vehicle maintenance schedules.
- Assists in the commercial development of new markets.
- Reviews accident/incident reports and utilizes AI technology (i.e. Samsara/DriveCam) to improve safety performance
- Attends contractor meetings and other special events, as needed.
- Performs other duties and responsibilities as assigned.
Transit Team is the largest paratransit provider in the state of Minnesota.
For more than 65 years, we have led the region in providing safe, reliable and exceptional service to the elderly and people with disabilities all across the Twin Cities metropolitan area. It is truly a privilege to provide independence to the passengers we consider family.
For more than 65 years, we have led the region in providing safe, reliable and exceptional service to the elderly and people with disabilities all across the Twin Cities metropolitan area. It is truly a privilege to provide independence to the passengers we consider family.
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