Job description

Virtual Receptionist
Do you have what it takes to be a world-class Virtual Receptionist working from home in the Phoenix Area? An exciting opportunity exists to join an international virtual receptionist provider. We are seeking Virtual Receptionist with open availability, as we are a 24/7 business.

ReceptionHQ is a global success story that provides specialized, professional, outsourced telephone answering services, including messaging and appointment scheduling, all built and delivered on a cloud-based platform serving clients globally. We provide our clients with the professional image of a true receptionist experience, no more answering machines or unreliable voicemails. We keep costs to a minimum and save our clients time and money. As one of our Virtual Receptionists you will be vital to the ReceptionHQ model. Not only will you represent ReceptionHQ to our clients, you will be representing those clients too!

What you will be doing.

• Professionally handling incoming calls for our clients and their callers
• Providing exceptional customer service
• Promptly and efficiently taking and relaying messages to clients.
• Offering a warm phone presence, generally smiling, being friendly, helpful and positive

What we need from you

• Preferably call center experience and/or experience in a fast-paced environment
• Excellent speaking voice and telephone manner
• Confidence with computers and typing skills (over 50 wpm)
• Attention to detail and accuracy
• Team player, professional attitude and a sense of humor
• Take pride in the quality of your work in providing a positive client experience.

What you will need

• Safe, quiet and private designated workspace (desk or table), free of distractions
• Office Chair
• Adequate lighting Equipment Requirements

Operating System:

• Minimum Windows 10 minimum or Mac Big Sur
• Browser: Up to date version of Google Chrome
• CPU Specifications: Intel i5 or Ryzen 5 RAM: 8GB
• Monitor Specification: Minimum screen size of 19 inches diagonally
• Screen Resolution: Minimum 1920 x 1080
• Headset: Supplied headset by the company needs to be able to connect into a computer via a USB or a microphone jack
• High Speed Internet Service Requirements
• Required Speed: Download – 15Mbps or higher Up
• A telephone landline
• Although the position is predominantly working from home you must have the ability to travel to Phoenix for periodic training, team meetings and without notice in the event of home power/internet outages - reliable vehicle and license is essential.

Qualification Requirements

• Remarkable Attendance
• Self-Motivation
• Ability to work in a fast-paced environment
• Ambition to exceed expectations
• Minimum of 1-year Customer Service experience
• High School Diploma or Equivalent

Earning Potential

• Competitive Salary
• 20% Shift Differential
• Paid allowances for handling Corporate and Spanish inquiries
• Monthly Performance Incentive

Other Benefits

• Working from Home
• Paid Training
• 40 hours of Paid Time Off
• 40 hours Paid Sick Leave
• 6 Public Holidays Paid
• Health Benefits (medical, dental, and vision)
• 401K with company match
• Social Events

Please only apply if you reside in Arizona

Job Type: Full-time

Pay: $17.50 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
All training is completed remotely and this is a work from home position. Must have quiet distraction free home office, personal computer, home telephone line and high speed internet.

Application Question(s):

• Do you live in Arizona?

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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