Job description
Overview: For nearly 40 years, Great Expressions Dental Centers (GEDC) has been a leader in providing preventative dental care, orthodontics and specialty care with 275+ local offices in 10 states: Connecticut, Florida, Georgia, Massachusetts, Michigan, New Jersey, New York, Ohio, Virginia, and Texas! One of the largest privately owned Dental Support Organizations in the United States, GEDC is consistently recognized for contributions to improving oral health through quality and safety initiatives, affordable dental care services, patient convenience, research and more. For more information, go to www.greatexpressions.com.
The Voice over IP (VoIP) Administrator is responsible for the daily monitoring and support of the company's SaaS-based VOIP services. The role involves completing service requests, addressing incident and problem tickets as well as the logistics for any VoIP hardware for onboarding/offboarding employees. Responsibilities: You will contribute to the success of the company in a variety of manners, including but not limited to:
The Voice over IP (VoIP) Administrator is responsible for the daily monitoring and support of the company's SaaS-based VOIP services. The role involves completing service requests, addressing incident and problem tickets as well as the logistics for any VoIP hardware for onboarding/offboarding employees. Responsibilities: You will contribute to the success of the company in a variety of manners, including but not limited to:
- Working within the VOIP Provider's portal for to configure phones, numbers, ACD/basic call-flow and ring groups. and related administration activities, and submitting support requests due to incidents
- Ability to collect requirements, document them, verify the requirements can be met with the existing template and configuration or identify variances and needs for additional support.
- Using effective troubleshooting skills to work incidents to resolution for end users
- Working within the company's ticketing environment to track and prioritize incidents
- Effective inter-team communications to work with various other IT departments to accomplish goals.
- Effectively managing multiple high-priority items simultaneously
- Review and update and provide training materials for employees on VoIP services/features offered
- Commitment to high level of customer service
- Responding to high-priority incidents and emergency activities during and after business hours
- Supporting other I/T support areas as needed
- Minimum of three years experience with VOIP technologies
- Minimum of two years of experience in VOIP administration
- Working knowledge of networking technologies, including LAN/WAN, routers, switches, and firewalls
- Excellent troubleshooting and problem-solving skills
- Ability to work independently and as part of a team
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and projects simultaneously
- VOIP administration or relevant system's management certifications
- Experience with VOIP Services (i.e., 8x8, Nextiva, RingCentral, Five9, etc.) and SIP phones (Preferred)
- Working knowledge of VOIP security, including authentication, encryption, and firewalls
- Familiarity with regulatory compliance requirements, such as HIPAA (Preferred)
- Experience with ticketing systems like ServiceNow, ManageEngine, Jira/Confluence
blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.