Job description
Service Concierge
Every employee with Gerald Jones Auto Group is absolutely critical to its success. Gerald Jones has been a successful, multi-brand group that has been locally operated since 1974. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!
Our Service Department is bustling with activity and is the busiest place in the dealership! If you like providing professional, courteous service to customers in a fast-paced environment, this might be the place for you.
Responsibilities
- Answer customer calls and set appointments for service
- Provide customers with initial product information & direct them to the appropriate dealership resources
- Follow up with customers about the services they received
- Participate in team & process development sessions –
- Maintain positive relationships with teammates, sales and service teams, customers and dealership management
- Utilize CRM tracking system daily
Qualifications
- At least one previous role based in strong customer service experience
- Must be able to work in all weather conditions
- Professional and neat appearance
- Team player attitude
- Prompt and courteous
- Enthusiastic personality
- Must have strong computer skills
- Willing to submit to a pre-employment background check & drug screen
Benefits
- Medical, Dental, Vision, Disability Plans
- Prescription Drug Program
- 401k Plan with match
- Paid Vacation
- Paid Time Off
- Paid Sick Days
- Paid Holidays
- Employee Purchase Programs
- Paid Training & Professional Development
- Employee Discounts
- Employee Referral Program
Gerald Jones Auto Group is an EEOC company.
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