Job description

Come Join our fun Team at The Brownwood Hotel & Spa and be a part of our story! We are a luxury AAA Four Diamond Property located in The Villages, FL is seeking a Part-Time_ Host-Hostess. _Apply Today!

JOB SUMMARY

Within the spirit of “Making People’s Dreams Come True”, the Host-Hostess is responsible for serving guests at the level of service established by management. This position is responsible for greeting our guests and seating them to enjoy a wonderful meal. The duties of the position are accomplished while delivering Raving Fans customer service to both internal and external customers.

ESSENTIAL JOB FUNCTIONS

• Execute timely and courteous seating of guests following strict adherence to Wolfgang Puck policies and procedures
• Follow the exact Host Sequence of Service procedures as outlined by Wolfgang Puck policy at all times.
• Assure and maintain highest standard of service, sanitation and hospitality.
• Display knowledge of menu and food ingredients.
• Work in clean, sanitary manner keeping host station clean during shift and thoroughly cleaned and organized for the next shift.
• Work closely with management and other employees to create a hospitable environment.
• Be properly dressed and maintain a clean, professional appearance throughout shift.
• Set-up/break-down and continual maintenance of host stand and front entrance.
• Attend pre-shift meeting.
• Continuous maintenance of restrooms.
• Demonstrate appropriate greeting and seating techniques. Great guest within 1 minute with a warm genuine smile.
• Provide all guests with a salutation. Follow hosts points of service.
• Use appropriate wait list techniques to maintain accurate and even seating and time quotes.
• Use telephone etiquette to answer and direct calls. Assist with take-out telephone orders as business warrants, following Wolfgang Puck ordering techniques and guidelines.
• Happily assist other employees in their tasks.
• Perform station opening/closing and side work duties each shift, and check out with manager

Communication

• Be aware of posted information from previous pre-shifts and follow through accordingly
• Notify the manager of any quotes that have extended the time quoted
• Notify the manager of any guest complaint no matter how small it may seem
• Notify the manager of any problems with equipment or breakage that would affect the supply of necessary items for service

Leadership
Demonstrate leadership by displaying your job expertise, flexibility, positive attitude, initiative, organization, communication skills and enthusiasm.

Language, Math and Reasoning Abilities

• Ability to speak clearly and listen attentively to guests and other employees and managers.
• Ability to read and/or follow written and verbal instructions and implement the same.
• Ability to add, subtract, multiply and divide
• Ability to apply common sense understanding to carry out instructions furnished in written, or oral form

EDUCATION & EXPERIENCE

• Three to six months related experience or training
• Highschool Diploma or GED

PHYSICAL ENVIORNMENT

• Ability to stand and/or walk for up to 8 hours a day
• Reach with hands and arms, talk, hear and taste or smell
• The employee is occasionally required to stoop or kneel, lift up to 30 lbs. and perform other diverse physical tasks as needed
• The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

The physical demands described above are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• While performing the duties of this job the employee is frequently exposed to wet floors, noise and temperature extremes

The work environment characteristics described above are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS & PERKS (Part-Time)

• EAP
• Employee Discounts – Hotel, Spa & Wolfgang Puck Fine Dining
• Elementary Charter School program
• The Villages Passport Discount Card
• The Villages Beyond the Stars Assistance in Time of Crisis
• Rewards and recognition programs (we appreciate all that you do).

SCHEDULE

• Holidays
• Monday to Friday
• Weekends

The Brownwood Hotel is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. Applicants have rights under Federal Employment Laws. Please see the attached posters for more detail about your rights: Equal Employment Opportunity is the Law (EEO), Family and Medical Leave Act (FMLA), and Employee Polygraph Protection Act (EPPA).

Job Type: Part-time

Pay: $14.25 per hour

Benefits:

• 401(k) matching
• Employee assistance program
• Employee discount

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
No mask mandates; All employees and customers are provided the option to wear or not wear a face mask.

Work Location: In person

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