Job description

iQor Crestview is growing our team of call center agents! Our representatives will provide excellent service to our customers over the phone. Qualified applicants will have a stable work history in retail, food service or a call center environment.

This is a remote position. Qualified candidates will reside in the Crestview-Ft Walton Beach-Destin area.

Positions start at $16 per hour + opportunity to earn monthly bonuses!

Job Perks

• Monthly Bonuses
• Quarterly reviews and raises based upon performance
• Career Development and Management Training
• Travel and Entertainment Discounts
• Comfortable work environment – no standing for long hours

Other Benefits

• Full health benefits after 45 days
• Paid time off after 90 days
• 401K
• Tuition reimbursement
• Referral Incentive Program

Responsibilities

• Handle customer inquiries about lost or damaged devices
• Process device upgrades and resolve customer issues
• Engage with customers to understand their technology and promote protection/tech support solutions
• Maintain data accuracy and performance standards

Requirements

• 6 months customer service experience (call center, retail or food service).
• HS Diploma or GED/equivalent
• Computer literacy and typing skills of 25 words per minute
• Self-motivated and able to adapt and comprehend changes in business processes or procedures
• Criminal record check

Work-at-Home Requirements

• A dedicated workspace that is located within your own residence that is quiet, a place you will not be disturbed and where there are no noises from your surroundings during work hours.
• We provide the equipment while you work for us.
• Internet
• Hardwired Cable or Fiber Optic connection (no wireless)
• The modem must be able to directly connect to PC or laptop during working hours.
• Minimum 25 Mbps download / Minimum 10 Mbps upload speed.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Work Location: In person

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