• Serves as the system technical expert and maximizes its use to support business functions

• Trains users in Workday Recruiting and other assigned systems

• Provides system support/customer service to HR colleagues and system users across the firm

• Consults with end users to assess reporting needs to deliver reports and dashboards through use of OBI, SQL and other tools

• Working with IT performs application software implementations and upgrades

• Manages and assures data is accurate and up-to-date by regularly completing data and user access audits

• Ensures high availability, security and integrity of assigned applications

• Assists in evaluating and identifying ways to automate, streamline, and improve day-to-day maintenance and administrative practice

• Installs or coordinates installation of application patches and releases on development, test, pre-production, and production systems

• Provide self-service tools (dashboards, reports) and metrics to the user community resulting in faster more accurate results with high user satisfaction

• Assists in ensuring vendor adheres to contractual Service Level Agreements

• Serves as key person in troubleshooting system problems, taking ownership of problems to resolution

• Effectively manages communication between end users, vendors, and IT to solve production, pre-production, test, and development environment problems quickly

• Identify opportunities for and complete automation of reports and processes

• Creates and executes test scripts for upgrades, new functionality etc.

• Leads system tests and coordinates with business owner for UAT

• Assists in capacity planning, performance monitoring and tuning on assigned systems

• Participates in disaster recovery planning and testing

• Maintains currency in systems administration practices and techniques

• May support broader company workforce reporting needs

• Works on HR Product Management projects as needed

• Performs other duties and responsibilities as assigned

• Business needs met by assigned systems

• Basic concepts, principles and practices of systems administration

• Basic application and web technologies

• Basic architecture of assigned systems

• Basic concepts, practices and procedures used in the financial services industry

• Basic network and security concepts and technologies

• HR department’s data requests desired.

• Oracle Business Intelligence report writing

• Gathering data requirements.

• Strong analytical skills.

• Strong organizational skills.

• Advanced skills with Oracle SQL, MS SQL Server, PS Query, MS Excel and Powerpoint.

• Installing, maintaining, and upgrading application software

• Identifying, troubleshooting, and escalating application problems

• Operating standard office equipment and using required software applications

• Interacting with associates at all levels across the enterprise to resolve system/process issues

• Act quickly and accurately in a calm, professional manner to correct any disruption that may occur to an application or application server

• Attend to detail in ensuring operations on application servers are accurate, including developing contingency plans

• Assessing business needs and applying systems to support related processes

• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment

• Communicate effectively, both orally and in writing with internal customers, IT professionals and vendors

• Work independently as well as collaboratively within a team environment.

• Present ideas and information through multiple communication channels (written, oral, formal presentation) including preparing reports, summaries, surveys, and written communications to HR management and the business.

• Translate learnings from previous experiences into solutions for Raymond James.

• Provide a high level of customer service

• Establish and maintain effective working relationships with others

• Work with short deadlines and effectively manage priorities.

• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment

• Be an Independent thinker while working in a team environment.

• Use customer centric approaches for choosing courses of action or developing appropriate solutions.

• Participate in a 24x7 on-call rotation

Licenses/Certifications:

• None required.